Client Success Associate

Cisilion; Leatherhead; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

Cisilion is seeking a Client Success Associate with 1+ year of client-facing experience to join our Leatherhead/London team. You will help clients realise value from our technology and services by driving adoption, coordinating stakeholder engagement and maintaining Success Plans.

You will turn client and service data into practical insight, supporting renewals and managing risk across a defined portfolio. Strong communication, organisation and a commercial mindset are essential as you learn our

Qualifications

• Experience in a client-facing, customer success, account coordination, technology, operational or commercially focused role.
• Confidence preparing and leading structured client conversations.
• Ability to interpret data and reporting and communicate the implications clearly.
• Strong organisation, planning and follow-through across multiple clients and priorities.
• Clear written and verbal communication skills.
• Strong attention to detail and commitment to maintaining accurate client and commercial information.
• Ability to identify risks, dependencies and required actions and ensure they are visible to the appropriate stakeholders.
• Interest in technology and willingness to build knowledge of Cisilion’s products, services and vendor propositions.
• Experience working within an MSP, technology provider, VAR, reseller or subscription-based organisation.
• Understanding of Microsoft, Cisco or cloud technology and licensing models.
• Experience with CRM, service management, Client Success or reporting platforms.
• Awareness of technology lifecycle, service adoption, contract renewal or asset management.
• Familiarity with ITIL principles or technology service environments.
• Experience supporting client reviews, Success Plans, account plans or renewal discussions.

Responsibilities

• Drive adoption of Cisilion’s technology and services.
• Maintain Success Plans and coordinate stakeholder engagement.
• Provide visibility of lifecycle, assets, and renewal activity.
• Turn client and service data into practical insights to inform decisions and manage risk.

Skills

Client facing

Customer success

Account coordination

Data interpretation

Reporting

Stakeholder engagement

CRM

Service management

Renewals

ITIL familiarity

Licensing knowledge

Communication

Attention to detail

Tools

CRM

Service management

Reporting platforms

Job description

Cisilion has the exciting opportunity for someone who has had 1 yr + experience in a client facing customer success, technology, support or commercially focused role that either has worked in already or wishes to move into a Client Success Associate role. Key for this role is personality & communication, building rapport and commercial awareness.

The Client Success Associate helps clients realise value from Cisilion’s technology and services by driving adoption, maintaining Success Plans, coordinating stakeholder engagement and providing clear visibility of lifecycle, asset and renewal activity. Working across a defined client portfolio, the CSA turns client and service information into practical insight so clients can make informed decisions, manage risk and renew with confidence.

The role is hybrid with attendance needed in the Leatherhead and London office.

Knowledge & Experience

• Experience in a client-facing, customer success, account coordination, technology, operational or commercially focused role.
• Confidence preparing and leading structured client conversations.
• Ability to interpret data and reporting and communicate the implications clearly.
• Strong organisation, planning and follow-through across multiple clients and priorities.
• Clear written and verbal communication skills.
• Strong attention to detail and commitment to maintaining accurate client and commercial information.
• Ability to identify risks, dependencies and required actions and ensure they are visible to the appropriate stakeholders.
• Interest in technology and willingness to build knowledge of Cisilion’s products, services and vendor propositions.
• Experience working within an MSP, technology provider, VAR, reseller or subscription-based organisation.
• Understanding of Microsoft, Cisco or cloud technology and licensing models.
• Experience with CRM, service management, Client Success or reporting platforms.
• Awareness of technology lifecycle, service adoption, contract renewal or asset management.
• Familiarity with ITIL principles or technology service environments.
• Experience supporting client reviews, Success Plans, account plans or renewal discussions.

The successful candidate will be prioritised on communication, commercial judgement, data confidence, organisation and curiosity over deep technical expertise. The successful candidate should be capable of learning the technology while already possessing the behaviours required to own client outcomes.