Client Success Analyst - Blueflame AI

Datasite; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology company in the investment sector is looking for a Client Success Support Analyst to join their dynamic team. This role involves managing client queries, developing relationships, and collaborating with internal teams. Ideal candidates will have a Bachelor's Degree and relevant experience in customer service or technology. Strong communication skills are essential to explain technical issues effectively. This position is based in London, UK, and supports a diverse workforce.

Qualifications

• 1 year of relevant experience in customer service and/or technology field.
• Proven track record of managing client expectations and requests.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Address and resolve client queries and escalations promptly.
• Interact with clients throughout the day on product inquiries.
• Build and maintain strong relationships with customers.

Skills

Strong communication skills

Client management

Technical troubleshooting

Education

Bachelor's Degree

Job description

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest your talents in us, and we’ll return the compliment.

Job Description:

At BlueFlame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management industry. You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success. Join us to be part of a company that values innovation, client satisfaction, and continuous improvement.

The Client Success Support Analyst position at BlueFlame AI plays a critical role in supporting customer use of the BlueFlame AI platform. This position requires interacting with our customers as well as close collaboration with other members of our Client Success team to help onboard new customers and foster a superior customer experience. The ideal candidate will be organized, energetic, and comfortable working in a fast-paced startup environment.

Responsibilities

• Manage production support requests: Address and resolve client queries and escalations promptly and professionally.

• Daily Client Interactions: Interacting with clients throughout the day on product inquires and acting as an escalation point for client counterparties and internal teams for appropriate issue resolution.

• Develop Customer Relationships: Build and maintain strong relationships with customers, acting as a point of contact for any technical questions or concerns regarding the support inquiries.

• Collaborate with Internal Teams: Work closely with other members of the Client Success team and, as needed, Engineering teams to ensure that the platform meets technical requirements.

• Provide Training and Support: Provide training sessions and support to customers as needed.

• Documentation: Write and maintain documentation for support processes and best practices to facilitate knowledge sharing within the team.

• Stay Updated with Trends: Keep abreast of the latest trends and technologies in AI software, including new frameworks, libraries, and tools.

What You Bring

• Bachelor’s Degree and 1 year of relevant experience in customer service and/or technology field

• Proven track record of managing client expectations, requests, and appropriate timelines

• Strong communication skills and the ability to explain technical issues to non-technical users

• Experience working on cross-functional teams to deliver on client needs

• Experience in a Financial Services or Investment Technology setting, in a client-facing role, is preferred

As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.