Client Success Agency Specialist

Indeed, Inc., c/o CT Corporation (Indeed.com); London; On-site; GBP 33,000 - 52,000; Full time

Job summary

A leading company seeks a Client Success Agency Specialist in London to engage with media agencies and enhance client experiences. The role involves strategic partner management, data analysis, and delivering educational programs to optimize hiring solutions.

Benefits

Quarterly bonuses

Paid Time Off

Qualifications

• 5+ years of experience in a media agency or related field.
• Ability to cultivate exceptional relationships with external partners.
• Excellent communication and presentation skills.

Responsibilities

• Build and deepen agency relationships at all levels.
• Design and implement data-driven agency engagement plans.
• Develop and deliver targeted educational programs.

Skills

Client relationship management

Strategic thinking

Communication

Presentation skills

Analytical skills

Job description

Your job

As a Client Success (CS) Agency Specialist at Indeed, you will play a key role in working with the media agencies of record across the Indeed client base. You'll develop strategic relationships to ensure we deliver value to agencies. You'll educate agencies on the best ways to leverage Indeed’s 200+ million monthly users ensuring the agency can deliver best in class hiring, sourcing and employer branding solutions. The CS Agency Specialist will play a critical role in arming agencies with the knowledge and tools they need to adopt Indeed’s features, optimize spend, and solve client’s pain before they even know it exists. You will be accountable for driving feature adoption growth and deepening relationships with key agency partners via strategic alliances, education, client partnering and ideation directly with the agencies. You will be aligned to 6 Agency Sales reps, supporting their assigned Agencies.

Who you are

• Achieve assigned quarterly goals by consistently delivering an exceptional client experience to Indeed’s agency partners, ensuring their needs, feedback, and business goals are prioritised.
• Build, manage, and deepen agency relationships at all levels, from C-suite executives to account teams such as media planners and buyers, whilst effectively representing Indeed at key industry events and within the wider recruitment advertising community.
• Work closely with Agency Sales to design and implement compelling, data-driven agency engagement plans that drive adoption of Indeed’s features, deepen product fluency, optimise campaign performance, and drive long-term revenue retention.
• Collaborate with cross-functional teams, including Direct Employer Sales, Marketing, Product Specialists, and Client Success, to align on agency strategies, scale best practices across the Agency’s end clients, and address agency-wide trends, opportunities, and escalations.
• Analyse, interpret, and share key metrics and insights such as feature utilisation, campaign performance and agency readiness score to monitor agency performance. Use this to identify areas for improvement, and inform strategic decision-making.
• Develop and deliver targeted educational programmes, including roadshows and bootcamp-style training, to equip agency partners with best practice and in-depth knowledge of Indeed’s solutions.
• Act as the voice of the agency by gathering and communicating actionable insights, feedback, and emerging needs to internal teams, directly influencing new product development, feature enhancements, and the overall agency experience on Indeed.

Who we are

• 5+ years of experience in a media agency or related field
• Travel approximately 20% of time
• Demonstrated ability to cultivate exceptional relationships with external partners
• Ability to think strategically about complex channel-specific problems
• Excellent communication and presentation skills
• Deep understanding of Indeed and both the digital media and talent acquisition marketing landscape
• Aptitude, creativity, and a preference for working in collaborative teams

Our mission

As the world’s number 1 job site* Our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses,a Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

London 33,000 - 52,000 GBP per year

EEO and Accommodations

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Accommodations at [phone] or by email at [e-mail]. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

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