Client Success Account Manager

LADbible Group; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

London office

Job summary

LADbible Group in London is seeking a Client Success Account Manager to lead social-first campaigns, nurture key brand partnerships, and deliver exceptional client service.

You will work at the heart of our Client Projects team, coordinating with multiple departments while owning client relationships to ensure campaigns run smoothly and on brief.

Qualifications

• Strong background in delivering complex projects across social video and static content.
• Good knowledge of social platforms and best practices.
• Core account/project management skills: briefing teams, timelines, concise presentations, cost management.
• Natural project leader with the ability to steer team members.
• Building strong client relationships with honesty and trust.
• Comfortable in fast-paced, creative environments delivering the right solution.
• Strong written and verbal communication skills.
• Solutions-focused mindset.

Responsibilities

• Manage key brand partnerships and deliver fast-paced campaign work weekly.
• Oversee production and delivery schedules, coordinating with production teams to hit deadlines and budgets.
• Build and maintain client relationships through proactive communication and expectation management.
• Lead briefing meetings to inform delivery strategy aligned with client and project needs.
• Manage project finances, budgets and SOWs with accuracy.
• Provide reporting on campaign effectiveness and KPI achievement.
• Collaborate with LAD teams to optimise day-to-day campaign processes.
• Lead weekly reporting and quarterly business reviews for major clients.

Skills

Project management

Social media knowledge

Account management

Leadership

Client relations

Communication

Problem solving

Agile / fast-paced

Job description

Founded in 2012, LADbible Group is redefining entertainment and news for a social generation. Our global community engages with our content–spanning editorial, video, documentary and live – we reach 1 billion people each and every month. Our mission is to give the youth generation a voice by building communities that laugh, think and act. Using all major platforms, we’ve rapidly risen to become one of the world's largest publishers.

About The Role

We’re on the hunt for a social-obsessed, highly-driven, passionate and experienced Client Success Account Manager to join our branded content team, overseeing some of our most exciting partnerships.

This is a unique opportunity to lead social-first, fast moving client campaigns by providing an exceptional level of service that results in industry-leading creative work. You’ll be working at the heart of our Client Projects team, plugging into multiple LAD departments while skillfully owning clients relationships day to day to make campaigns fly.

What The Opportunity Looks Like

• Managing some of our key brand partnerships day to day, delivering fast-paced campaign work on a weekly basis
• Oversee production and delivery schedules, working closely with our production team to skillfully execute on time and on budget
• Build strong client relationships through consistent communication, managing client expectations and feedback with a positive, solutions-focused attitude
• Chair briefing meetings to inform delivery strategy with consideration of client, company and project needs
• Accurately manage project finances, budgets, contracts and creating SOWs
• Drive accurate and informative reporting on campaign effectiveness, illustrating our ability to hit client KPI’s
• Partner closely with wider LAD teams in order to optimise day to day campaign process and workflow
• Lead on reporting on a weekly basis alongside quarterly business reviews for major clients within the business

Skills and experience we'd like you to have

• Strong background in delivering complex and challenging projects, specifically across social video and static content
• A good knowledge of social best practice, platforms and formats
• A thorough understanding of core account/project management skills including the ability to brief teams, understand and create timelines, development of clear and concise presentations, and management of costs.
• A natural project leader with the ability to steer members of the team
• Comfortable in building strong and constructive relationships with clients based on honesty and trust
• Comfortable in fast-paced, creative environments with the ability to bring teams together to deliver the right solution
• Strong written and verbal skills, confident at presenting clear and informative narratives both internally and externally
• Have a solutions focused mindset

At LADbible Group we've rolled out blended working which means the majority of departments across the business (including London, Manchester and International offices) work in the office 4 days per week.

LADbible Group is an equal opportunities employer. We are determined to create a diverse group at all levels of our company and we welcome all members of the community to apply for openings with us. As the leading social youth publisher, we have a powerful global platform to better represent our audience and enable those that do not have equal opportunities to have their voices heard. As a business, we are committed to building a diverse and inclusive workforce, in an environment where everyone feels comfortable to be themselves.