Client Solutions Specialist

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Client Solutions Specialist, where you'll be at the forefront of designing innovative solutions for clients. This role is crucial in shaping client experiences and driving product development. You'll leverage your expertise in technology consulting and solutions architecture to collaborate with various teams, ensuring that client needs are met while informing product roadmaps with market intelligence. If you're passionate about technology and client success, this is your chance to make a significant impact in a dynamic environment.

Benefits

Critical Illness Cover

Life Insurance

Flexible Bank Holidays

Monthly Socials

Seasonal Celebrations

Qualifications

• 3+ years in technology consulting or solutions specialist roles.
• Experience with web3 ecosystem and financial technology platforms.

Responsibilities

• Design tailored solutions for clients, enhancing their experience.
• Collaborate with internal teams to ensure client requirements are met.

Skills

Technology Consulting

Solutions Architecture

Client Engagement

Communication Skills

Problem-Solving

Market Intelligence

Stakeholder Management

APIs Knowledge

Education

Bachelor's Degree in a related field

Tools

Blockchain Technologies

SaaS Platforms

Job description

Social network you want to login/join with:

We are seeking a dynamic Client Solutions Specialist to join our team. As part of the Product organization, you will work closely with our clients to design tailored solutions that meet the needs of both our standard and custody as-a-service clients. As an evangelist of our portfolio of services and capabilities, you will serve as a key liaison between our clients and both frontline and back-office teams, playing a critical role in shaping the client experience, driving solution conversations, and contributing to new product development. This role is integral to ensuring market intelligence informs our product roadmap, enhancing our solutions to meet client needs. A successful candidate typically has three or more years of experience in a technology consulting or similar Solutions Specialist role.

Requirements

• Focus on leveraging our current capabilities to address client needs while maintaining a strategic vision for the bigger picture, ensuring that solutions remain aligned with both immediate and future capabilities
• Identify standard solutions that align with common client needs and enable the sales team to effectively promote these solutions to standard clients.
• Develop customized solutions for complex and custody-as-a-service clients to address their unique and specific business needs.
• Collaborate with internal teams to design end-to-end solutions that fully capture the custodian value proposition, providing guidance on technology solutions and ensuring client requirements are communicated to relevant internal teams for the development of tailored risk, compliance, and legal frameworks.
• Validate and promote new product offerings to existing clients by highlighting how they align with and enhance their existing capabilities and strategic roadmap.
• Lead presales activities for complex solutions, including client presentations, requirements gathering, solution demonstrations, preparation of solution proposals and response to client requests.
• Collaborate with sales teams to articulate the value proposition and benefits of our offerings for complex solutions.
• Collaborate with the product team to validate custom scope requirements, cost estimates, and sizing, ensuring they are integrated into the deal review process.
• Produce clear handover documents and/or statements of work to the implementation team, ensuring seamless operationalization of the setup.

Enterprise Solutioning

• Drive discovery engagements for our custody-as-a-service product segment as part of the professional services team, focusing on identifying use cases and gathering detailed requirements.
• Create functional deliverables that align with client needs and clearly define the scope of implementation and resourcing required in a statement of work.
• Provide clarity and structure throughout the discovery process, ensuring a smooth transition from discovery to implementation.

Asset and Framework Development

• Design and build reusable assets, playbooks, and frameworks to create a consistent and repeatable client engagement experience.
• Provide input on best practices and methodologies to streamline the solution design and product management processes.

Market Intelligence and Input into Product Roadmap

• Contribute to the go-to-market strategy for new products, ensuring that solution blueprints are aligned with market demands and business requirements.
• Provide feedback and insights from client engagements to inform product development and enhance the platform’s capabilities.
• Act as a liaison between clients, sales, RM, and the product team to refine features and prioritize development efforts.
• Collaborate with Product Marketing to develop market-relevant sales enablement materials for existing products.

Key Qualifications

• Proven experience in technology consulting, solutions architecture, or a similar client-facing technical role.
• Demonstrate understanding of the web3 ecosystem, custody, infrastructure-as-a-service models, and similar financial technology platforms.
• Excellent communication and presentation skills, with the ability to translate complex technical concepts into business terms.
• Experience in designing and delivering scalable solutions that go beyond technology, encompassing a holistic approach that integrates client requirements across all aspects of the solution.
• Demonstrated ability to develop frameworks, playbooks, and reusable assets to drive repeatable success.
• Ability to gather, analyze, and present market intelligence to influence strategic decision-making.
• Knowledge of APIs to support technical integration discussions.

Preferred Qualifications

• Previous experience in consulting, financial services or fintech industry.
• Hands-on experience with blockchain, custody platforms, SaaS, infrastructure services, or related technologies.
• Familiarity with presales methodologies and enterprise solutioning.

Personal Attributes

• Strong problem-solving skills and a proactive mindset.
• Strong stakeholder management skills, with the ability to navigate and manage change effectively, ensuring alignment and buy-in across diverse groups.
• Ability to challenge the status quo and develop creative approaches to solve complex problems.
• Ability to work effectively in a cross-functional environment.
• Adept at managing multiple priorities and driving results in a fast-paced setting.

Reporting to:

Head of Client Solutions

This is a unique opportunity to lead impactful client engagements and shape the future of our solutions. If you are passionate about technology, client success, and driving innovation, we encourage you to apply.

We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:

• Critical Illness cover
• Life Insurance
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)