Client Site Reliability Engineer

Thought Machine; London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Une entreprise innovante en fintech à Londres recherche un ingénieur en fiabilité de site client. Vous serez responsable de l'implémentation de la technologie cloud pour les produits Thought Machine Vault, en collaborant étroitement avec les clients et les équipes internes. Ce rôle exige une expertise technique en cloud et une forte capacité de communication. Vous rejoindrez une équipe dynamique et bénéficierez d'un environnement de travail exceptionnel, avec de nombreux avantages.

Benefits

Pension plan (match up to 5%)

Life insurance - three times annual salary

Competitive maternity and paternity leave

25 days holiday and bank holidays

Flexible working hours

Cycle-to-work scheme

Electric car scheme

Access to outstanding learning materials

Sports and hobby clubs subsidised

Weekly food pop-up

Qualifications

• Expérience en administration Linux/Unix, Kubernetes, PostgreSQL.
• Expérience avec Terraform, AWS ou GCP.
• Capacité à expliquer des concepts techniques à des parties prenantes techniques et non techniques.

Responsibilities

• Consultation sur l'infrastructure cloud chez le client et à distance.
• Déploiement et configuration des produits Thought Machine Vault.
• Support et dépannage de l'infrastructure client, SaaS et interne.

Skills

Linux/Unix administration

Kubernetes

PostgreSQL

Terraform

AWS

GCP

Communication

Education

Certifications AWS, GCP, ou Azure

Job description

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Client Site Reliability Engineer, London

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Client:

Thought Machine

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b1e556bb34a5

Job Views:

7

Posted:

12.07.2025

Expiry Date:

26.08.2025

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Job Description:

Description

Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.

The Client Site Reliability Engineer role in Infrastructure, Client Services will be responsible for enabling and supporting our clients to deliver a best in class cloud native implementation of Thought Machine Vault products on client or Thought Machine hosted infrastructure, from presales to production at scale. This role supports clients in their cloud infrastructure preparation, deployment, optimisation and troubleshooting.

Duties

1. Hands on cloud infrastructure consulting both on client site and remote
2. Working with customers and external partners to design and prepare suitable cloud infrastructure to ensure Thought Machine Vault products can be tested and run successfully at scale. Includes planning for high availability, disaster recovery, backup, redundancy, capacity and security
3. Deploying and configuring Thought Machine Vault products on client, SaaS and internal cloud infrastructure
4. Developing deep understanding of and advising clients on optimisation of cloud infrastructure for overarching implementation of Vault, including advising on systems outside of Vault to empower holistic digital transformation in collaboration with Thought Machine Client Architects
5. Supporting and troubleshooting client, SaaS and internal cloud infrastructure both remotely and on site, including by promoting and deploying suitable monitoring, logging and alerting tools
6. Working closely with internal product and engineering teams to ensure client feedback is incorporated into improvements to the product and platform
7. Supporting the Thought Machine Commercial Team and Cloud Provider Partners in answering infrastructure queries and challenges in the presales cycle

Requirements

Essential

1. Ability to explain technical concepts to technical and non-technical stakeholders.
2. Hands on experience of some or all of the following:
3. Linux/Unix administration, e.g. Ubuntu, Debian, Kafka, PostgreSQL, Kubernetes, Istio
4. Experience with automation/configuration management, e.g. Terraform
5. Experience with AWS or GCP

Desirable

1. Experience with at least one and associated certifications for at least one of the following:
2. AWS (ideally certified Solutions Architect Professional)
3. GCP (ideally certified Professional Cloud Architect)
4. Azure (ideally certified Solutions Architect Expert)
5. Experience of enterprise secrets management systems, e.g. HashiCorp Vault, AWS secrets manager
6. Experience in supporting production systems for high profile, mission critical systems.
7. Experience with hybrid cloud technologies including OpenShift, Google Anthos, AWS EKS Anywhere, AWS Outposts
8. A strong background in Go, Python or Java
9. Experience with Postgres
10. Experience with observability tools, e.g. Prometheus, Grafana

Benefits

• Highly competitive salary
• Pension plan (match up to 5%)
• Life insurance - three times annual salary
• Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays
• Flexible working hours
• Cycle-to-work scheme
• Electric car scheme
• Season ticket loan
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine
• All the latest tech you need
• Start the day properly with fresh fruit and cereals
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks