Client Services Technician

Oneglobal Broking; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits to join a forward-thinking firm dedicated to transforming the broking industry. As part of the Non-Marine Client Services team, you will thrive in a dynamic environment, delivering exceptional technical support across various business areas. This role offers a unique chance to engage with a diverse range of clients, enhancing your skills while contributing to a culture of excellence and collaboration. With a hybrid working model, you'll enjoy the flexibility of balancing home and office work, making a significant impact on client satisfaction and business growth. Join us in shaping the future of broking!

Qualifications

• Experience in a technical support role with a focus on client satisfaction.
• CII qualification or working towards it is preferred.

Responsibilities

• Provide global broker support and prepare documentation for market placement.
• Assist with drafting client evidence of coverage and ensure timely responses.

Skills

Intermediate knowledge of the (re)insurance market

Good communication and interpersonal skills

Attention to detail

Understanding of global market dynamics

Organizational skills

Technical experience in account management

CII qualification or working towards it

Team player

Intermediate Microsoft Excel knowledge

Education

CII qualification or working towards it

Tools

OGB’s Broking Systems

XIS Insurance Portal

IMR

Lineage

Job description

About Us
On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance.

We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, please visit our website or our LinkedIn page.

Job Purpose
We have a fantastic opportunity for an enthusiastic individual to join our growing Non-Marine Client Services team. The team operate in a fast-paced, client facing and dynamic environment with a clear focus on delivering client excellence globally.

This is an exciting opportunity to be part of and shape Oneglobal’s growing international network of offices. The successful candidate will have experience in a similar technical support role and will be passionate about providing excellent technical knowledge and understanding, to deliver proactive solutions to clients. You will provide value-added technical support to clients across a range of business areas, including Financial Lines, Construction, Casualty, Property and Renewables, although you will gain exposure to all business areas within the overall Non-Marine function globally.

The role is based in our London office on a permanent basis and Oneglobal operates a hybrid working model which sees a mixture of home and office working. This is an exciting opportunity to play a key role working collaboratively with our broking teams and network of global offices, enabling a great balance of personal career progression, involved in varied classes of emerging market businesses and international client exposure. The role will be operating in an inclusive culture with a supportive environment to learn on the job and develop your skillset.

Key Accountabilities

• Provides global broker support to the relevant broking teams, preparing renewal statistic/documentation ready for market placement
• Trusted technical support providing timely creation and preparation of global market and client documentation, in particular slip production, wording and clauses knowledge
• Support with drafting of client evidence of coverage to include, Debit/Credit Notes and all related documentation
• Produce monthly bordereau and statistics, including loss ratios, earned to incurred, Triangulations and Profit Commissions
• Ensures internal paper & electronic systems, databases and workflows are maintained and updated and meet Contract Certainty and regulatory guidelines
• Uses OGB’s Broking Systems to produce documents and accounting entries and ensure their accuracy
• Submits Slips and LPAN’s to Bureau (XIS) for signing and will utilise London Market based portals to facilitate their role, including, but not limited to; XIS Insurance Portal and the IMR as well as Lineage
• Assist with client liaison ensuring all global queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction
• Develops business relationships with global markets, clients and colleagues to provide optimal service to clients
• Ensure client service delivery is continuously reviewed to achieve optimal client satisfaction

Skills & Knowledge

• Intermediate knowledge of the (re)insurance market in order to address client and technical issues
• Good communication and interpersonal skills
• Accurate and good attention to detail
• Demonstrate a good understanding of global market dynamics and how this impacts on existing and potential clients
• Work within agreed procedures and processes
• Well organised and able to prioritise and multi-task, working well under pressure and to strict deadlines
• Sound technical experience, with particular focus account management and technical processing
• CII qualified or working towards CII qualification
• Team player and willing to work flexibly and assist colleagues as required
• Intermediate Microsoft Excel knowledge is essential

Our goal
Our clients are at the forefront of everything we do. As an employee of Oneglobal your contributions matter and drive us towards our ambitious plans for the future. We believe our open working culture will see passionate and enthusiastic people join us to grow the business together and enable us to become an employer of choice.

Oneglobal is committed to being an equal opportunities employer, ensuring that all employees, prospective employees and clients are treated fairly and with respect and integrity. Please let us know if you require any reasonable adjustments at any point in the application or interview process.