Client Services Team Leader | London | £48,000

Elton Recruitment; London; On-site; GBP 48,000; Full time

Job summary

A leading recruitment agency is seeking a Client Services Team Leader in London. This full-time role involves managing a team of receptionists and ensuring high service standards across office support functions. Ideal candidates will have prior management experience in a law firm and demonstrate strong organizational and leadership skills. Excellent benefits and competitive salary offered.

Benefits

Excellent company benefits

Qualifications

• Previous experience supervising a facilities team in a law firm preferred.
• Proven ability to prioritize effectively in a fast-paced environment.
• Collaborative approach to leadership and team dynamics.

Responsibilities

• Lead and support a team of 5+ Receptionists.
• Conduct regular 1:1s to support development and performance.
• Ensure a well-presented and operational working environment.

Skills

Team leadership

Organizational skills

Communication skills

Attention to detail

Problem-solving

Job description

Elton Recruitment is delighted to be supporting a prestigious and professional organisation in the heart of London with the recruitment of a Client Services Team Leader.

This is a fantastic full-time, permanent opportunity to lead a high-performing team delivering essential office support services across reception, post, courier, stationery, meeting rooms, and general office facilities. You will manage a 5+ Client Services Executives, ensuring smooth day-to-day operations and a consistently high level of service delivery across the workplace.

The Importnat Part

• £48,000 per annum
• Excellent company benefits
• Monday to Friday, full-time, permanent position
• Central London location

Key Responsibilities:

• Lead, support and motivate a team of 5+ Receptionists

• Conduct regular 1:1s and provide feedback to support development and performance

• Carry out daily floor walks to ensure a well-presented, fully operational environment

• Act as the first point of contact for escalated issues and service delivery concerns

• Monitor stationery, T-point, and printer supplies and ensure minimum stock levels are maintained

• Support the planning and delivery of office moves and minor facilities projects

• Coordinate room set-ups for meetings and events, including AV, refreshments and tech

• Cover general office duties when required: post, archiving, reprographics, couriers, etc.

• Liaise with external contractors and sign off maintenance work once complete

Ideal Candidate Profile:

• Previous experience supervising or managing an office support/facilities team in a law firm would be ideal

• Strong organisational skills with the ability to prioritise effectively

• High attention to detail and a proactive, solution-focused attitude

• Excellent communication and interpersonal skills

• Comfortable working in a fast-paced, professional services environment

• A collaborative, respectful, and can-do approach to team leadership

If you're a hands-on, experienced team leader with a background in office services or facilities, we'd love to hear from you.

Due to the volume of applications anticipated for this role, if you have not had a response from us within 14 days, please assume that your application has not been successful on this occasion.

Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for them.