Client Services Team Leader

pib Group; Gloucester; On-site; GBP 35,000 - 55,000; Full time

Job summary

pib Group is seeking a dedicated Client Services Team Leader to join our Commercial Enterprise Unit, where you will drive service excellence and team development. This role is crucial for mentoring team members, ensuring high performance, and fostering a positive work environment while delivering outstanding service to clients. If you are looking for a competitive salary, flexible working options, and a company that values innovation and its people, apply now.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension and enhanced parental leave

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Proven experience as a team leader in the insurance industry.
• Ability to mentor and coach others in complex tasks.
• Strong analytical skills to interpret management information.

Responsibilities

• Manage team performance and ensure KPIs are met.
• Delegate workload and monitor renewals efficiently.
• Conduct performance reviews and provide training.

Skills

Organisational Skills

Data Analysis

Coaching

Mentoring

Team Leadership

Tools

MS Office Suite

Acturis

Job description

Client Services Team Leader

We currently have a very exciting opportunity for an experienced Team Leader to join our Commercial Enterprise Unit.

The business unit is an integral part of our Specialty division that provides an advisory broker service to commercial and consumer clients across the UK and specialises in providing a first-class professional service to small business owners, responsible for placing over £20m GWP across over 19,000 policies.

As the Team Leader, you will provide a key role in ensuring that your team achieve high service levels in line with our clients expectations, along with ensuring strong staff engagement and delivering solutions to help drive our business forward. You will assist in developing the team in order to ensure they provide outstanding customer service, while helping to drive growth, continual process improvement and ensuring that the client is always at the heart of what we do.

The management and leadership of the team is integral to the success of driving service excellence for the Commercial Enterprise Unit.

Responsibilities

Be an approachable referral point within the team for coaching, mentoring and workload management to ensure team members are meeting their defined KPIs and continuous development, including competency assessments and allocation of relevant training either individually or as a team Maintain a working diary and ensure all renewals are dealt with in good time by allocating and monitoring workloads and renewal lists within the team Ensure work is delegated to the relevant persons within the team where required Managing absence, including workloads during absences to ensure customers outcomes are still met Report into Line Manager on your team KPIs Carry out performance reviews as required, while following correct business procedures and requirements Collaborate and communicate with other broking teams, including team leaders to ensure consistency and sharing of workload where required Monitor QA results within the team and ensure any training or other requirements (e.g. second person sign off) are met

Experience & Attributes:

Have experience as an established team leader with a good understanding of the broking insurance market and the main classes of commercial insurance Meticulously organised & data-driven, with the ability to prioritise and allocate workloads across your team according to business need. Previous experience of mentoring and coaching team members providing guidance and support on more complex tasks. Ability to analyse and interpret management information to maximise capacity, efficiency and performance. Confident use of MS Office suite and operational Acturis. Be an approachable, motivating & supportive member of the team while also driving your own ambition.

Why Join Us?

Competitive salary and benefits package Flexible working and holiday options Pension, enhanced parental leave, and life insurance Discounts on technology, travel, and leisure Learning and development opportunities Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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