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pib Group is seeking a dedicated Client Services Team Leader to join our Commercial Enterprise Unit, where you will drive service excellence and team development. This role is crucial for mentoring team members, ensuring high performance, and fostering a positive work environment while delivering outstanding service to clients. If you are looking for a competitive salary, flexible working options, and a company that values innovation and its people, apply now.
Client Services Team Leader
We currently have a very exciting opportunity for an experienced Team Leader to join our Commercial Enterprise Unit.
The business unit is an integral part of our Specialty division that provides an advisory broker service to commercial and consumer clients across the UK and specialises in providing a first-class professional service to small business owners, responsible for placing over £20m GWP across over 19,000 policies.
As the Team Leader, you will provide a key role in ensuring that your team achieve high service levels in line with our clients expectations, along with ensuring strong staff engagement and delivering solutions to help drive our business forward. You will assist in developing the team in order to ensure they provide outstanding customer service, while helping to drive growth, continual process improvement and ensuring that the client is always at the heart of what we do.
The management and leadership of the team is integral to the success of driving service excellence for the Commercial Enterprise Unit.
Responsibilities
Experience & Attributes:
Why Join Us?
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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