Client Services Team Leader

AWE; Gloucester; On-site; GBP 35,000 - 50,000; Full time

Job summary

AWE is seeking a Client Services Team Leader for their Commercial Enterprise Unit. This position will play a crucial role in driving service excellence and team development, ensuring client satisfaction while managing team performance and training. Join a company that values innovation and growth.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension and enhanced parental leave

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Experience as a Team Leader in the broking insurance market.
• Ability to mentor and coach team members.
• Data-driven approach with strong organizational skills.

Responsibilities

• Provide coaching, mentoring, and workload management within the team.
• Ensure timely handling of renewals and monitoring workloads.
• Collaborate with other teams to ensure service consistency.

Skills

Team Leadership

Coaching

Data Analysis

Organizational Skills

Tools

MS Office Suite

Acturis

Job description

Client Services Team Leader

We currently have a very exciting opportunity for an experienced Team Leader to join our Commercial Enterprise Unit.

The business unit is an integral part of our Specialty division that provides an advisory broker service to commercial and consumer clients across the UK and specialises in providing a first-class professional service to small business owners, responsible for placing over £20m GWP across over 19,000 policies.

As the Team Leader, you will provide a key role in ensuring that your team achieve high service levels in line with our clients’ expectations, along with ensuring strong staff engagement and delivering solutions to help drive our business forward. You will assist in developing the team in order to ensure they provide outstanding customer service, while helping to drive growth, continual process improvement and ensuring that the client is always at the heart of what we do.

The management and leadership of the team is integral to the success of driving service excellence for the Commercial Enterprise Unit.

Responsibilities

• Be an approachable referral point within the team for coaching, mentoring and workload management to ensure team members are meeting their defined KPI’s and continuous development, including competency assessments and allocation of relevant training either individually or as a team
• Maintain a working diary and ensure all renewals are dealt with in good time by allocating and monitoring workloads and renewal lists within the team
• Ensure work is delegated to the relevant persons within the team where required
• Managing absence, including workloads during absences to ensure customers outcomes are still met
• Report into Line Manager on your team KPIs
• Carry out performance reviews as required, while following correct business procedures and requirements
• Collaborate and communicate with other broking teams, including team leaders to ensure consistency and sharing of workload where required
• Monitor QA results within the team and ensure any training or other requirements (e.g. second person sign off) are met

Experience & Attributes:

• Have experience as an established team leader with a good understanding of the broking insurance market and the main classes of commercial insurance
• Meticulously organised & data-driven, with the ability to prioritise and allocate workloads across your team according to business need.
• Previous experience of mentoring and coaching team members providing guidance and support on more complex tasks.
• Ability to analyse and interpret management information to maximise capacity, efficiency and performance.
• Confident use of MS Office suite and operational Acturis.
• Be an approachable, motivating & supportive member of the team while also driving your own ambition.

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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