Client Services Supervisor

Pursuit Recruitment Ltd; Witham; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading international testing and inspection company in Witham is looking for a Client Services Supervisor. You'll manage a team of Client Coordinators, ensuring a seamless customer journey and driving service excellence. A background in logistics or laboratory protocols is essential, along with proven people management skills. The role offers a competitive salary and a range of benefits including a pension and holiday package.

Benefits

5% EE with 5% ER pension

24 days holiday plus public bank holidays

Life Assurance – 3x cover

Group Income Protection

Employee Assistance Program

Gym Membership discount vouchers

Qualifications

• Proven people management / supervisory experience.
• Experience in contract and commercial agreements.
• Background in logistics coordination, shipping/ports industry, or laboratory and testing protocols.

Responsibilities

• Lead and develop a team of 4-6 Client Service Coordinators.
• Oversee the coordination of laboratory services including sample handling, confirmations, and results delivery.
• Maintain company quality systems across the entire team.

Skills

Team management

Client relationship management

Logistics coordination

Technical problem-solving

Education

Degree level qualification or equivalent experience

Job description

Job title: Client Services Supervisor

Location: Witham

Salary £40,000 – £45,000

Benefits:

• 5% EE with 5% ER pension
• 24 days (rising to 25 in 2024) holidays plus public bank holidays
• Life Assurance – 3x cover
• Group Income Protection – 26 week deferred period, 50% of salary for up to 5 years
• Employee Assistance Program
• Cycle to Work – Flex Self Funded
• Techscheme (White Goods) – Flex Self Funded
• Gym Membership discount vouchers – Flex Self Funded
• Discounts/Perks – Flex Self Funded
• Learning – not work related – Flex Self Funded

We’re looking for a dynamic leader who thrives in a technical environment and has a passion for delivering exceptional client service. You’ll be someone who can balance the demands of team management with hands-on involvement in complex client relationships, while driving continuous improvement across all service areas.

A background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols essential for this role.

About

Our client, a leading international testing and inspection company, is seeking an experienced Client Services Supervisor.

The successful candidate will manage a team of Client Coordinators, overseeing the complete customer journey from initial enquiry through to invoice completion, while maintaining the highest standards of service delivery.

Key Responsibilities

Team Leadership & Management

• Lead and develop a team of 4-6 Client Service Coordinators
• Manage workload distribution and maintain appropriate staffing levels
• Conduct appraisals, training, and performance management
• Act as the primary technical point of contact for complex client queries

Service Delivery Excellence

• Oversee the coordination of laboratory services including sample handling, confirmations, and results delivery
• Monitor key performance indicators to ensure exceptional service standards
• Build and maintain strong relationships with clients and internal stakeholders
• Resolve issues and problems as they arise, working closely with laboratory teams

Business Development & Commercial Focus

• Support production of quotations, tenders, and discount requests
• Drive effective cash collection in liaison with Credit Control
• Maintain up-to-date market intelligence and industry best practices
• Ensure client data quality and system efficiency

Quality & Compliance

• Ensure adherence to strict health, safety, and environmental guidelines
• Maintain company quality systems across the entire team
• Drive process improvements and system enhancements
• Champion change initiatives

Experience & Qualifications

• Degree level qualification (or equivalent experience)
• Proven people management / Supervisory experience
• Experience in contract and commercial agreements
• Background in logistics coordination, shipping/ports industry, OR laboratory and testing protocols