Client Services Specialist - Corporate

Howden Group Holdings; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Howden Group as a Client Services Specialist in Manchester, where you will manage corporate client accounts and resolve queries. You will work closely with consultants to ensure effective administration of insurance schemes and develop relationships with clients and insurers. This role offers career progression in a diverse and supportive environment.

Qualifications

• Experience in a client service or account handling role within Employee Benefits.
• Understanding of Group Risk products and industry compliance.
• Preferred but not essential to be CII GR1 qualified.

Responsibilities

• Provide administration and analytical support for client schemes.
• Manage key corporate accounts and resolve complex queries.
• Monitor insurers’ performance and challenge as necessary.

Skills

Client Relationship Management

Analytical Skills

Communication

Education

CII GR1 Qualification

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden is seeking a Client Services Specialist to join our Employee Benefits Risk team. As a Client Services Specialist you will resolve complex queries and manage key corporate accounts within our Risk team. You will be expected to build strong relationships both internally and externally and provide exceptional client service.

Please note this is a full-time, permanent role that can be based in either our Redhill or Central London office. The expectation is to be onsite 2-3 days per week on average.

Role Responsibilities:

You will be providing administration and analytical support to consultants and clients to ensure schemes are administered in an accurate and timely manner. This will include a variety of tasks including but not limited to:

• Complete work for scheme renewals or market reviews in line with clients’ requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production.

• Monitor insurers’ performance on behalf of clients and challenge insurer at higher level to resolve any issues

• Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver on this.

• Update all internal systems as per process ensuring we remain compliant.

• Ownership of delivery of tasks and proactively manage your workload

• Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities.

• Provide peer review support as necessary.

Role Requirements:

• Previous experience in a similar client service and/or account handling role within Employee Benefits, gained from working in either an employee benefits consultancy or an insurance provider. You will ideally have a good understanding of all Group Risk products in the current market and an awareness of industry regulations and compliance requirements.

• CII GR1 qualified, this is preferred but not essential. The business will support you in working towards this.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent