Client Services Real Assets, Senior Vice President

The Citco Group Limited; London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A leading international service provider in London seeks a Senior Vice President to oversee client relationships in Real Assets. The role involves negotiating fees, managing client expectations, and ensuring high service standards. Candidates should have at least 15 years of experience in real estate fund accounting and strong relationship management skills. The position offers competitive benefits and a supportive work environment.

Benefits

Flexible work arrangements

Diversity and inclusion initiatives

Training opportunities

Qualifications

• 15+ years of experience in real estate fund accounting.
• 10+ years in Client Service Management.
• Deep knowledge of real estate/private equity fund structures.

Responsibilities

• Serve as a Client Service Manager for multiple client relationships.
• Negotiate fees and prepare pricing models.
• Ensure clients are informed about developments and updates.

Skills

Relationship management

Negotiation skills

Communication skills

Education

Degree in Business, Accounting, Finance

Tools

CRM

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

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Client Services Real Assets, Senior Vice President, London

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Client:

The Citco Group Limited

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6b76dc85d585

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Responsibilities

• Serve as a Client Service Manager for several mid-sized client relationships (7-8) including funds in Real Estate, Timber, Agriculture, Real Estate Debt, and Infrastructure.
• Negotiate fees, prepare pricing models and fee proposals for new funds, expanded services, and restructuring fees to maintain appropriate gross margin.
• Prepare Business Change Log (BCL) for new clients/funds and present to Senior Management for approval, then forward for resource provisioning.
• Update CRM system weekly with relevant client activities and information.
• Ensure clients are informed about Citco developments, system updates, and product enhancements related to Real Assets and the Citco platform.
• Serve as escalation point for Fund Accounting, Investor Relations, or Ancillary deliverables at risk of delay, managing expectations and communication until resolution.
• Handle client change requests (CCR), review, discuss, prepare fees, and seek approval or rejection.
• Participate in weekly client service calls and prepare materials for quarterly service calls and annual strategy meetings.
• Lead client-requested DDQ programs and provide industry expertise for sales and client presentations.
• Maintain strong relationships across Citco Lines of Business for cross-selling opportunities and internal information sharing.
• Oversee service issues, revenue, and billing activities across all Ancillary services.
• Monitor client serving as a reference and plan annual revenue budgets, review quarterly results, and develop improvement plans if needed.
• Review and approve weekly hours, sign off on revenue, and manage receivables to ensure prompt settlement.
• Monitor dashboards for accuracy, research variances, and ensure policy compliance.
• Coordinate with operations on policies, requests for SOC 1 reports, and other compliance matters.

Qualifications

About You:

• Degree in Business, Accounting, Finance, with 15+ years of experience, including real estate fund accounting and 10+ years in Client Service Management.
• Deep knowledge of real estate/private equity fund structures, regulatory, and tax reporting in North America.
• Experience in developing and optimizing business processes in real estate investment funds.
• Strong relationship management, negotiation, and communication skills.
• Proficiency in CRM, Microsoft Excel, Word, PowerPoint.

Our Benefits

We offer a range of benefits, training, and flexible work arrangements to support your career and personal needs. We value diversity and are committed to inclusivity, providing accommodations upon request for candidates with disabilities.