Client Services Manager (RPCM)

Rapport Guest Services; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Join our vibrant Rapport team as a Guest Services Manager at our clients office near Tower Bridge! Our client, a prestigious law firm, is looking for a dedicated individual to lead a friendly and collaborative team of 4.

This hands-on role is perfect for an energetic leader who thrives on motivating and guiding a team. You will play a key role in fostering an innovative atmosphere that elevates the client experience. Become an essential member of a highly professional team committed to delivering exceptional service and creating unforgettable experiences for our clients.

Contract type: Full-time, permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Overseeing team management and daily operations of the Reception
• Ensuring professional, high quality service is delivered to all key stakeholders
• Supporting the client with production of statistics and reports as and when necessary (e.g., space utilisation, client satisfaction, etc.)
• Supporting with the execution of on-site events, including setup when necessary
• Maintaining an active presence by covering the reception desk during peak hours
• Leading by example, coaching the team to consistently achieve outstanding service standards

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Bring experience from a luxury service environment, understanding what exceptional service entails
• Have a proven track record in people management, inspiring and motivating teams
• Possess experience in event coordination, enhancing the overall client experience
• Be a proactive leader who thrives on data-driven decision-making and is highly organised
• Embrace teamwork, leading by example and fostering a collaborative spirit within the team

About the Company

Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 Best Companies to work for awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from Best Companies, their ultimate accolade, in 2021 signifying a World Class company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.