Client Services Manager, Relocation & Mobility

Alchemy Global Talent Solutions Ltd.; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading global talent solutions provider seeks a Client Services Manager for their Mobility & Relocation team. This remote position entails managing day-to-day operations, overseeing a team, and serving client needs related to global mobility. Ideal candidates have over 5 years of relevant experience and excellent leadership skills.

Qualifications

• Over 5 years of experience in Client Services, Account Management, or Service Delivery.
• Extensive knowledge of Relocation & Global Mobility.
• Experience managing and coaching employees.

Responsibilities

• Manage the day to day operations of the International Mobility & Relocation team.
• Oversee a team of Mobility & Relocation Consultants.
• Manage a portfolio of client accounts and provide advice to clients.

Skills

Client Services

Account Management

Service Delivery

Leadership

Communication

Negotiation

Education

Bachelor's degree

Job description

An exciting opportunity is now available for a Client Services Manager, Mobility & Relocation to work remotely in the UK.

Main Responsibilities:

• Manage the day to day operations of the International Mobility & Relocation team
• Oversee a team of Mobility & Relocation Consultants, ensuring a high level of service is provided at all times
• Manage a portfolio of client accounts, review client needs and provide advice to add value to their global mobility program
• Oversee Destination Services, Household Goods Moving, Temporary Accommodation, Visa & Immigration and Tax & Compensation
• Regularly attend client meetings to build and maintain excellent relationships and to discuss any issues
• Train and coach the Mobility & Relocation team, upskilling where possible to create a high performing team
• Work closely with clients to understand their talent mobility goals and make policy recommendations as needed
• Review data to monitor performance to ensure excellent service delivery, identifying and making improvements where possible

Main Requirements:

• Over 5years Client Services, Account Management or Service Delivery experience gained in the Relocation, Destination Services, Global Mobility or Assignment Services
• Extensive knowledge of Relocation & Global Mobility with the ability to understand talent mobility needs and global mobility policies
• Experience managing and coaching employees
• Ability to build strong relationships with clients
• Excellent leadership, communication and negotiation skills
• Bachelors degree preferred