Client Services Manager / Lead Receptionist

TN United Kingdom; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dedicated team as a Client Services Manager, where your leadership and organizational skills will shine. This role focuses on providing exceptional service to clients and their pets, ensuring a smooth reception experience. You'll lead a small team, manage bookings, and foster strong relationships with clients while promoting a positive atmosphere. Enjoy benefits like discounts and career development opportunities in a supportive environment that values diversity and inclusion. If you're passionate about customer care and ready to make a difference, this is the perfect opportunity for you.

Benefits

20% Discount at Vet Group

Access to Discounts and Cashbacks

In-house Career Development Opportunities

Pension

Holiday Allowance

Qualifications

• Experience in leading a team in a fast-paced environment.
• Strong communication and organizational skills.

Responsibilities

• Develop and lead the non-clinical team to ensure excellent customer service.
• Manage reception tasks and ensure smooth operations.
• Liaise with colleagues and maintain organized records.

Skills

Team Leadership

Customer Service

Organizational Skills

Communication Skills

Problem Solving

Education

Experience in Veterinary Environment

Job description

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Client Services Manager / Lead Receptionist, Handforth

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Client:

Vets for Pets

Location:

Handforth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

14

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Are you open and friendly, can’t resist keeping things organised and running like clockwork? If so, we need you to look after us, our clients, and their pets!

Are you the kind of person who:

• Can successfully lead a small team and has excellent communication skills?
• Takes enormous reward making customers happy and ensuring their needs are met?
• Loves working in a fast-paced environment and can stay calm when chaos is happening around you?
• Likes to keep things in order, pay attention to detail and be organised?
• Can identify problems before they arise and intervene to prevent them?
• Knows how to deal with an emergency and keep a cool head?

About us:
We are a friendly team who enjoy a close relationship with our clients. We really focus on great customer care which helps us with our aim of keeping pets living as long, happy, and healthy lives as possible. Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be key to your success. Your role will play a key part in identifying new ways of working and supporting the practice and the team to overcome any day-to-day challenges.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. The successful candidate will assist with the day-to-day organisation and management of our reception team, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward.

This position is full time although there is some flexibility around this. The role would include some evening and weekend working on a rota basis. The ideal candidate will be someone who has experience in leading a team and managing a fast paced work environment.

Previous veterinary experience would be ideal but not essential.

Your key responsibilities:

• Developing and leading the non-clinical team to ensure our clients have excellent customer service, all tasks are completed in a timely manner, promoting wellbeing and being a general support to colleagues.
• Greeting our clients, making them feel at home and comfortable, and promoting the services we offer
• Keeping all documents filed correctly
• Following appointment booking protocols to keep things running smoothly
• Liaising with colleagues at our support office by email and telephone
• Ensuring the reception area is kept organised and clean
• Managing insurance claims
• Ensure all data is up to date and correct by the end of each day

Benefits:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: SE26 4PU

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!