Client Services Manager II

FIS, Inc.; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Join a leading fintech company as a Client Services Manager II in London, focusing on building strong client relationships and ensuring best-in-class service delivery. This role involves collaborating with senior management and spearheading client satisfaction initiatives while working in a diverse and inclusive environment.

Benefits

Collaborative and flexible work environment

Varied and challenging work experiences

Qualifications

• 3+ years of relevant experience in managing business applications.
• Experience in a production environment.
• Ability to work in a matrix organization.

Responsibilities

• Manage the service side of client relationships ensuring satisfaction and retention.
• Build professional relationships with clients and ensure successful service delivery.
• Collaborate with senior management on client account management.

Skills

Client Relationships

Communication

Interpersonal Skills

Problem Solving

Education

Bachelor's degree in Business or related field

Job description

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Client Services Manager II
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

We are currently looking for a Client Services Manager II to join our London team that is responsible for the EMEA clients of our treasury solution "Integrity".

About the role

The Client Service Manager (CSM) will be responsible for working with key customer stakeholders and FIS Integrity Management to ensure transparent relationships, service improvement initiatives where required, and providing best-in-class customer satisfaction levels. Manage the service side of the client relationship including escalation, effective oversight of client satisfaction to ensure retention with FIS.

About the team

We are a global support team passionate about helping clients run their financial operations. We cooperate closely, fostering a collaborative environment where everyone's contributions are valued. We emphasize Client Excellence by providing the highest level of service possible.

What you will be doing

• Build professional relationships with key client staff.
• Ensure successful service delivery - SLA achievement and high customer satisfaction.
• Monitor overall performance of Integrity Support and client satisfaction.
• Communicate effectively around issues and opportunities - get things done, make things happen, and gain client confidence.
• Collaborate with senior management on client account management and growth, helping reduce future client attrition.
• Act as a point of escalation for operational issues and service-related inquiries for key clients and those within the Critical Care Programme.
• Engage with clients to understand current and future business requirements.
• Work with clients and operations teams to identify and manage service improvement activities.
• Follow established best practices for service management and delivery, including monthly service reporting to clients and internal stakeholders.

What you bring

• Equivalent combination of education, training, or work experience, or a bachelor's degree in business or a related field.
• 3+ years of relevant experience.
• Proven experience in supporting/managing Business Applications in a production environment.
• Good understanding of client relationships.
• Ability to work in a matrix organization and lead cross-functional teams to meet objectives.
• Excellent communication and interpersonal skills to develop and maintain relationships across various levels within the customer organization.

Added bonus if you have

• Treasury experience supporting Treasury Products.
• Background in service management.

What we offer you

At FIS, you can learn, grow, and make an impact in your career. Our benefits include:

• A collaborative, flexible, and respectful work environment.
• Reporting to the Sr. Director of SaaS Operations.
• Varied and challenging work to help you grow your client relationship experience.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information we process to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS primarily uses a direct sourcing model; a small portion of our hiring is through recruitment agencies. We do not accept resumes from agencies not on our preferred supplier list and are not responsible for related fees.

#pridepass Job ID JR0291952