Client Services Manager

Harrison Scott Associates; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise d'impression dynamique recherche un Client Services Manager pour superviser son équipe interne. Ce rôle implique non seulement une gestion d'équipe, mais aussi une interaction directe avec les clients tout en maintenant des processus efficaces. Si vous êtes motivé et prêt pour un nouveau défi, cette opportunité est faite pour vous.

Qualifications

• Expérience avérée en tant que Client Services Manager dans le secteur de l'impression.
• Capacité à gérer des équipes et à répondre aux attentes des clients.
• Approche méthodique et orientée processus.

Responsibilities

• Diriger et gérer l'équipe des services clients.
• Conduire des revues stratégiques trimestrielles avec les clients.
• Mentor et coach des membres de l'équipe.

Skills

Leadership qualities

Communication skills

Organizational skills

Attention to detail

Relationship building

Job description

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This position has now been filled, but it remains on our website as we have other similar vacancies on an ongoing basis that might interest you. Additionally, some vacancies are not advertised due to confidentiality; therefore, it is in your best interest to email your CV (as a Word document) to us, specifying your sector.

We handle vacancies at all levels, including board level, account management, and sales. Our divisional heads will then forward your CV to the specialist consultant in your exact sector, such as cartons in packaging or print management in print, across over 30 categories. Our consultant will contact you if a suitable vacancy arises or in the near future.

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A fantastic opportunity has arisen to work for a leading printing company based in the Midlands. If delivering exceptional customer service is your forte, this Client Services Manager role could be perfect for you.

Our client offers a supportive environment that promotes success, with a fun, friendly, and engaging culture.

As the Client Services Manager, you will oversee and manage the internal Client Services team, providing strategic support across various printed communications. You should demonstrate your ability to multitask, prioritize, and showcase strong analytical and leadership skills in a high-pressure, service-led, and fast-paced environment. This role is hands-on, involving both project involvement and strategic oversight.

Role outline:

• Lead & manage the Client Services team to meet performance expectations
• Conduct strategic quarterly reviews with clients
• Mentor and coach team members
• Ensure client service processes and procedures are efficient and well-documented

Key Skills & Experience required:

• Proven experience in a similar role with a strong understanding of print, project, and campaign management
• Ability to build and develop relationships quickly with clients, colleagues, internal departments, and suppliers
• Leadership qualities, people skills, delegation ability, clear communication, and team development skills
• Excellent organizational and communication skills
• Process-oriented and methodical approach
• Strong attention to detail
• Ability to build trust, value others, communicate effectively, drive execution, and focus on customer delivery

About you

• You should be a self-motivated, outgoing Client Services Manager with a good sense of humor, capable of handling client pressure and tight deadlines

This is a great opportunity to join a growing, focused company. If you are a Client Services Manager ready for a new challenge, please get in touch.