Client Services Manager

Harrison Scott Associates; United Kingdom; On-site; GBP 27,000 - 32,000; Full time

Job summary

A recruitment agency in the United Kingdom seeks a Client Services Manager to oversee the Client Services team. The role includes managing client accounts, driving automation projects, and ensuring efficient communication between clients and internal teams. Ideal candidates will demonstrate strong leadership and have print production experience. The position offers a salary of up to £32k plus a potential bonus of £2k.

Qualifications

• Demonstrated leadership abilities essential for team management.
• Experience in client and account management is required.
• Familiarity with print production processes preferred.

Responsibilities

• Prioritize workload for maximum productivity.
• Support technical queries and provide team cover.
• Liaise with clients on print specifications.

Skills

Strong leadership and mentoring abilities

Client and account management skills

Print production experience

Estimating skills

Effective time management

Excellent communication skills at all levels

Job description

Job Title: Client Services Manager

Salary: Up to £32k plus £2k potential bonus

Location: South West England, United Kingdom

Reference: J1647

Contact: Telephone: [phone]

Main Purpose of Job:

To deputise for the Client Services Director in their absence, understanding and managing the Client Services team accounts daily.

Drive automation projects to streamline systems and enhance consistency.

Act as a liaison between customers, sales teams, and production departments, handling print enquiries and maintaining communication regarding order status.

Key Skills:

• Strong leadership and mentoring abilities
• Client and account management skills
• Print production experience
• Estimating skills
• Effective time management
• Excellent communication skills at all levels

Job Responsibilities:

• Prioritize workload to maximize workflow and productivity
• Support team with workload, technical queries, and cover for absences
• Liaise with clients regarding print requirements and specifications
• Maintain and develop customer database
• Prepare estimates and quotes for clients and management
• Process pre-production work orders and job tickets
• Coordinate handling of pre-press materials and specifications
• Handle client enquiries about job status, estimates, and orders
• Communicate shipment confirmations with Despatch
• Verify final order values against purchase orders
• Maintain cleanliness of work area and equipment
• Provide updates to Business Development Managers and Key Accounts
• Assist in process improvements, non-conformance reporting, and margin enhancement

This position has been filled; however, similar vacancies are available. We also handle confidential roles not advertised publicly. Interested candidates are encouraged to email their CV in Word format to our divisional heads, who will match your profile to suitable vacancies in over 30 specialist categories.