Client Services Manager

Home Group; Stroud, Gloucester; On-site; GBP 29,000; Full time

Job summary

A leading housing association is seeking a Client Services Manager to lead the team in Gloucester and Stroud. The role involves overseeing services for customers with high support needs, such as mental health and homelessness. Responsibilities include team management, quality control, and community engagement. This position offers flexible working hours, generous leave entitlement, and professional growth opportunities.

Benefits

Health cash plan

Generous leave entitlement

Colleague wellbeing support

High street discounts

Qualifications

• Experience delivering support in housing or care environments.
• Ability to challenge inconsistent behaviors and advocate for customers.
• Strong communication skills to understand customer needs.

Responsibilities

• Lead a team of support workers to provide quality housing support.
• Act as the Safeguarding lead for health and safety checks.
• Promote services to referral agencies and the community.

Skills

Interpersonal skills

Team leadership

Communication

Advocacy for customers

Job description

Job Description - Client Services Manager (251270)

Job Title: Client Services Manager

Location: Covering services in Gloucester and Stroud

Type: Permanent, full-time (37.5 hpw)

Salary: £28,890 per annum, with benefits including Health Cash Plan

About the Role

Join us as our Client Services Manager to lead the ABS Gloucestershire team, supporting properties in Gloucester and Stroud. You will oversee services for customers with high support needs, including alcohol and substance misuse, mental health, and homelessness, across various property types. This role offers an opportunity to empower colleagues and deliver excellent customer outcomes.

Key Responsibilities

• Lead and support a team of support workers and coordinators to deliver person-centred, quality housing support services.
• Coach team members and manage performance.
• Act as Safeguarding lead, ensuring health and safety checks and risk assessments are completed.
• Promote the service to referral agencies, self-referring customers, and the wider community.
• Ensure service quality through KPIs and customer satisfaction surveys, fostering empowerment for customers and colleagues.

Candidate Requirements

• Strong interpersonal skills with the ability to communicate effectively and understand customer needs.
• Confidence to challenge behaviours inconsistent with our values and advocate for customers.
• Experience in leading a team and developing others.
• Experience delivering support in housing or care environments.
• Must have a vehicle insured for business purposes; mileage will be reimbursed.

Note: Due to sponsorship restrictions, we cannot offer sponsorship to external candidates currently.

Team & Culture

You will work alongside Richard, Senior Client Service Manager, and Rea, Client Service Manager based in Cheltenham, to achieve high support standards and positive outcomes. We are passionate about our work and proud of the impact we make.

Additional Details

• Flexible working hours, with a work pattern to be agreed.
• Manage your own diary while ensuring service coverage over a 7-day rota.
• Proficiency with technology required.
• Enhanced DBS check required, paid for by us.

Why Join Us?

• Generous leave entitlement, increasing from 34 to 39 days, with options to buy more and volunteer leave.
• Health cash plan saving costs on dental, optical, prescriptions, and therapies.
• Access to high street discounts and savings on holidays, gadgets, and more.
• Opportunities for career growth within the organisation.
• Colleague wellbeing support.

We are committed to diversity and inclusion, supporting all colleagues to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact us at [e-mail].