Client Services Manager

CountryCourt; Spalding; On-site; GBP 22,000 - 32,000; Full time

Job description

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Client Services Manager - Fenchurch House Care Home in Spalding, Lincolnshire - Part of The Country Court Family

Hours: 40 Hours per week, working weekends on rota

Located in Spalding, 'Fenchurch House' is a modern & luxurious home and has a warm family feel. Our dedicated staff, led by the Manager, provide the kind of care we would want all of our loved ones to receive.

JOINING THE COUNTRY COURT CARE FAMILY

Country Court is proud to be a family-run business that's grown over the years to a family of 3,300+ employees and over 45+ care homes. We're passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we've created extraordinary care homes so we're looking for extraordinary people to join our team!

ABOUT THE HOSPITALITY LEAD ROLE

You will be responsible for maintaining the 5* hospitality within the home. You will be assisting in creating a caring, homely environment for our residents and supervising a team of Housekeepers & Front of House staff to ensure they are delivering a 5* customer experience & maintaining the highest standards of cleanliness.

Within your role as Hospitality Lead, you can really make a difference to our residents' lives. Here are some of the responsibilities:

• Recruit, manage and supervise your team of hardworking colleagues consisting of our front of house and housekeepers to achieve and maintain 5-star standards.
• Help new colleagues through the induction process and complete all areas to the highest standard.
• Undertake staff supervisions and appraisals.
• Maintain 5-star standard of cleanliness in all areas of Home.
• Responsible for the front of house team to deliver excellent dining experience for our residents.
• Build and maintain working relationships with Managers and colleagues, care and non-care.
• Responsible for ordering monthly stock for the home, ensuring the home is adequately stocked with the correct chemicals, PPE and within budget.

ABOUT YOU

You will be able to demonstrate the following experience and skills whilst sharing our family caring values:

• Have experience in a previous hospitality role.
• At least 1 year's experience as a Hospitality Lead or a similar management role in hospitality.
• Accuracy & attention to detail.
• The ability to communicate effectively both verbally and in writing.
• A creative & innovative approach to work.
• Knowledge or understanding of COSHH and safe working practices.
• Have a can-do attitude with drive & self-motivation.
• Knowledge or understanding of the care sector would be an advantage.

IN RETURN

You'll be joining a family business and will benefit from our generous range of benefits which include:

• 28 days holiday (FTE) (including bank holidays).
• Annual pay reviews, pension contributions & enhanced bank holiday rates.
• Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications.
• Refer a friend or resident bonus scheme.
• Pension Contributions & access to the Blue Light Discount Card.
• Annual Staff Awards Programme across all our Homes celebrating our great staff.

*Subject to Terms and Conditions

Click the Apply Button Now! - If the Hospitality Lead role sounds like a job for you, we would like to hear from you.

PLEASE NOTE:

All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

We are no longer accepting applications for sponsorship.