Client Services Manager

Mitie; Newbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Client Services Manager to lead a team in delivering exceptional workplace concierge services at the Newbury campus. The role involves managing travel services, space booking, and driving innovative solutions to enhance employee experience. Join us to shape the future of workplace operations while enjoying a range of competitive benefits.

Benefits

Virtual GP for employees and family

Financial wellbeing assistance

Flexible lifestyle benefits

High street discounts through MiDeals

Enhanced pension contributions

Career progression and training opportunities

Monthly cash prizes through Mitie Stars

Qualifications

• Proven leadership experience in workplace operations.
• Strong project management skills with corporate experience.
• Excellent stakeholder engagement and communication abilities.

Responsibilities

• Lead a multi-functional team delivering workplace concierge services.
• Oversee travel services, space booking systems, and switchboard operations.
• Drive strategic projects and optimize service delivery.

Skills

Leadership

Project Management

Stakeholder Engagement

Data Analysis

Communication

Job description

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• Work Hours: 40 hours | 7am – 4pm (Flexible) | Site Based
• Contract: Permanent | Full Time

Are you ready to lead a high-impact team delivering exceptional workplace concierge services with our client? As a Client Services Manager, you'll unify a diverse team across travel, space booking, and switchboard operations—driving innovation, sustainability, and service excellence. This is your opportunity to shape the future of workplace experience, lead strategic projects, and influence key stakeholders in a dynamic, fast-paced environment.

Mitie is a leading facilities management and professional services company, delivering essential services to clients across the UK. At our Newbury campus, we're proud to partner in creating a seamless, people-first workplace.

This role exists to ensure the smooth, strategic delivery of workplace services that align with Vodafone's evolving needs. It's about elevating the employee experience, optimising operations, and driving sustainable travel and space solutions.

Responsibilities:

As Client Services Manager, you'll lead a multi-functional team delivering workplace concierge services at our client's Newbury campus. Your responsibilities include overseeing travel services, space booking systems (VBOS), and switchboard operations, while managing supplier relationships and ensuring compliance with corporate policies. You'll drive strategic projects, optimise service delivery, analyse data for reporting, and act as the key liaison for stakeholders—ensuring a seamless, high-quality experience across all touchpoints.

Requirements:

• Proven leadership experience managing cross-functional teams in workplace operations, facilities management, or client services within a corporate or multi-site environment.
• Strong project management skills, with a proven record in complex corporate travel and workplace-related projects on time and within budget.
• Excellent stakeholder engagement and communication abilities, including experience liaising with senior leadership, landlords, and external partners.
• Knowledge of sustainable travel practices and workplace mobility trends, with the ability to implement green initiatives and optimise travel services.
• Data-driven mindset, capable of analysing occupancy, travel, and booking trends to inform strategic decisions and continuous service improvement.

Our market-leading offering provides benefits that suit your lifestyle.

We have a virtual GP on hand for you and your household members, offering expert advice via video or phone. We also provide financial wellbeing assistance through our Salary Finance scheme, allowing you to access up to 50% of your earned pay before payday for a small fee, along with competitive loans.

Joining us grants access to our flexible lifestyle benefits platform, Choices, where you can purchase up to five extra days of holiday annually, buy critical illness insurance, access dental treatment, or purchase technology products at an affordable cost. Many options await!

Employees can enjoy high street discounts from thousands of retailers, gyms, and more through our MiDeals platform, along with a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (potentially awarding free shares).

We recognize our employees' efforts with Mitie Stars, offering cash prizes monthly and a top prize of £10,000 at year-end.

Our success depends on our people. We prioritize career progression and offer diverse training and development opportunities through various learning resources.

We are committed to an inclusive and accessible recruitment process. If you have a disability or long-term condition (e.g., dyslexia, anxiety, autism, mobility condition, hearing loss) and require adjustments during the recruitment process, please contact Muhammad Motara via email.