Client Services Manager

Client Services Manager

Location: London / Hybrid

Salary: £55,000–£65,000 + performance bonus

The Role:

We are looking for a dynamic Client Services Manager to join a fast-growing business and take the lead on managing and delivering high-impact, long-lasting partnerships.

You will work closely with senior stakeholders, including FTSE 100 clients, and ensure that every partnership is flawlessly executed, maximising value and ensuring client satisfaction.

This isn’t just account management—it’s about strategic delivery, creative problem-solving, and commercial growth.You will drive retention, renewals, and upsell opportunities, collaborating with teams across content, editorial, events, and membership to deliver exceptional results.

Responsibilities:

• Own the delivery of all partnership activities (events, content, branding, campaigns)
• Manage relationships with partners, ensuring they feel valued and engaged
• Spot new commercial opportunities and drive upsells/renewals
• Collaborate with internal teams to ensure every promise is delivered
• Build and maintain strong relationships with senior-level stakeholders, including FTSE 100 clients
• Proactively suggest new ways to deliver value and improve client experience

Experience:

• Proven experience in client services, partnerships, or B2B account management
• Strong project management skills and attention to detail
• Experience with senior commercial decision-makers
• The ability to work with FTSE 100 teams and C-suite stakeholders
• A commercial instinct for spotting opportunities and growth
• A passion for business, growth, and meaningful relationships

Benefits:

• Salary: £55,000–£65,000 + bonus
• Opportunity to work with top UK brands and global partners
• Be part of a fast-growing company shaping the UK’s growth economy
• Access to flagship events and a CEO community
• A supportive and ambitious team where your impact is felt