Client Services Manager

Parkinson's UK; Liverpool City Region; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading veterinary charity in the UK is seeking a Client Service Manager to lead a reception team and provide administration support in their Pet Hospitals. The successful candidate will manage client services, enhance customer satisfaction, and ensure compliance with operational standards. This role offers the opportunity to make a significant impact within a compassionate organization dedicated to improving pets’ lives.

Benefits

25 days holiday

London weighting allowance where applicable

Qualifications

• Experience leading teams to deliver high standards of customer service.
• Experience in office administration or facilities management.
• Proficient in Microsoft Office programs and databases.

Responsibilities

• Manage all aspects of client services within Pet Hospitals.
• Review and improve customer service processes.
• Ensure compliance with client-facing risk assurance processes.

Skills

Customer Service

Team Leadership

Office Administration

Communication

Microsoft Office

Job description

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37.5 hours per week

Permanent

Pets and people at the heart of what we do.

Do you have a business mind and a social heart? If so, PDSA has a great opportunity for you. As the UK’s leading veterinary charity, we exist to treat the sick and injured pets of people in need, and every member of our team is essential in fulfilling this mission.

We are currently looking to recruit Client Service Managers in Manchester to champion customer service, lead a reception team, and provide administration support within our Pethospitals to support the delivery of an efficient, professional, and caring veterinary service to the local community.

This role involves managing all aspects of client services within our Pet Hospitals, including reviewing and improving customer service, supporting internal and external communication, ensuring compliance with client-facing risk assurance processes, and developing local community relationships.

The successful candidates will have experience leading teams to deliver high standards of customer service, working in office administration or facilities management environments, and be proficient in Microsoft Office programs and databases.

In addition, excellent benefits are offered, including 25 days holiday. London weighting allowance will be provided where applicable.

The closing date for this vacancy may be brought forward if sufficient candidates apply.

*Please note that this vacancy has an extended closing date, so responses may be delayed. We will be in touch as soon as possible. Thank you for your patience.

About PDSA:

As the UK’s leading veterinary charity with 48 Pet Hospitals, we aim to improve pets’ lives through prevention, education, and treatment. Our dedicated vet teams carry out 2.7 million treatments annually on 470,000 pets. Our network of around 120 high street shops helps fund these treatments through the sale of donated and new goods.

We believe in working better together. Our vets, volunteers, shop teams, and office support colleagues are driven by dedication and passion for pets. Join us to help improve the lives of every pet.

PDSA is committed to fostering a culture of diversity and inclusion that reflects the communities we serve. We strive to create a working environment where all individuals can utilize their skills free from discrimination or harassment, and where decisions are based on merit. We offer family-friendly, inclusive employment policies and flexible working arrangements to support team members from diverse backgrounds.

If you have questions or concerns regarding accessibility, please contact us. We are happy to discuss reasonable adjustments you may require during the recruitment process.