Client Services Manager

Parkinson's UK; Leeds; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading veterinary charity in Leeds seeks a Client Service Manager to oversee customer service, lead a reception team, and provide administrative support. The ideal candidate has experience in customer service leadership and office administration, with proficiency in Microsoft Office. This role is essential for ensuring efficient and professional veterinary services to the community. Benefits include 25 days of holiday.

Benefits

25 days of holiday

Flexible working arrangements

Qualifications

• Experience leading teams to deliver high standards of customer service.
• Experience working in office administration or facilities management.
• Proficiency in Microsoft Office programs and databases.

Responsibilities

• Manage all aspects of client services within Pet Hospitals.
• Review and improve customer service.
• Ensure compliance with client-facing risk assurance processes.

Skills

Customer service leadership

Office administration

Microsoft Office proficiency

Job description

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37.5 hours per week

Temporary

Pets and people at the heart of what we do.

Do you have a business mind and a social heart? If so, PDSA has a great opportunity for you. As the UK’s leading veterinary charity, we exist to treat the sick and injured pets of people in need, and every member of our team is essential in fulfilling this mission.

We are currently recruiting Client Service Managers to champion customer service, lead a reception team, and provide administration support within our Pethospitals to ensure an efficient, professional, and caring veterinary service to the local community.

This role involves managing all aspects of client services within our Pet Hospitals, including reviewing and improving customer service, supporting internal and external communication, ensuring compliance with client-facing risk assurance processes, and building local community relationships.

Successful candidates will have experience leading teams to deliver high standards of customer service, working in office administration or facilities management, and be proficient in Microsoft Office programs and databases.

Benefits include 25 days of holiday, with London weighting allowance where applicable.

This position is based in Leeds, LS9 6PW.

The closing date may be brought forward if sufficient candidates apply. Please note this vacancy has an extended closing date, and responses may be delayed. We appreciate your patience and will contact you as soon as possible.

About PDSA:

As the UK’s leading veterinary charity with 48 Pet Hospitals, we aim to improve pets’ lives through prevention, education, and treatment. Our vet teams carry out 2.7 million treatments annually on 470,000 pets. Our network of around 120 high street shops supports these efforts by selling donated and new goods.

We believe in working better together—our vets, volunteers, shop teams, and office support colleagues are all dedicated and passionate about pets. Join us to help improve the lives of every pet.

PDSA is committed to fostering a diverse and inclusive culture that reflects our communities. We strive to create a work environment where everyone can utilize their skills free from discrimination or harassment, and decisions are based on merit. We offer family-friendly, inclusive employment policies and flexible working arrangements to support team members from diverse backgrounds.

If you have questions or concerns about accessibility, please contact us. We are happy to discuss reasonable adjustments you may need during the recruitment process.