Client Services Manager

PDSA; Leeds; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading veterinary charity in Leeds is seeking a Client Service Manager. The successful candidate will manage client services, support a reception team, and improve customer experience. Experience in customer service leadership and office administration is required. This position offers excellent benefits, including 25 days of holiday.

Benefits

25 days holiday

Flexible working arrangements

Qualifications

• Experience in leading customer service teams.
• Background in office administration or facilities management.
• Proficiency in Microsoft Office programs.

Responsibilities

• Manage client services within Pet hospitals.
• Support internal and external communications.
• Build relationships within the local community.

Skills

Leadership

Customer service

Communication

Office administration

Microsoft Office proficiency

Job description

Pets and people at the heart of what we do.

Do you have a business mind and a social heart? If so, PDSA has a great opportunity for you. As the UK’s leading veterinary charity we exist to treat the sick and injured pets of people in need, and every member of our team is essential in fulfilling this mission.

We are currently looking to recruit Client Service Managers at Leeds to champion customer service, lead a reception team and provide administration support within our Pethospitals to support delivery of an efficient, professional and caring veterinary service to the local community.

This role has responsibility for managing all aspects of client services within our Pet hospitals, including reviewing and improving customer service, supporting internal and external communication, compliance with client facing risk assurance processes and formulating local community relationships.

Our successful candidates will have experience of leading individuals in delivering a high standard of customer service, working in an office administration or facilities management environment and be computer literate with proficiency in various Microsoft Office programmes and databases.

In addition excellent benefits are offered including 25 days holiday.

The closing date for this vacancy may be brought forward should we receive sufficient candidates.

*Please note that this vacancy has an extended closing date so we may not be able to respond to you as promptly as we normally would. We will be in touch ASAP, thank you for your patience.

About PDSA:

As the UK’s leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which allindividualsare able tomake best use of their skills, free fromdiscrimination or harassment, and in which all decisions are based onmerit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.