Client Services Manager

Immediate Media Co; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days holiday + birthday day

Flexible / hybrid working

Early finish Fridays

Cycle to work

Pension plans

Life Assurance

Modern renovated office

Job summary

Immediate Media Co is seeking a Client Services Manager to oversee a portfolio of medium-sized partnerships, driving exceptional client service from briefing to post-campaign analysis. You will partner with Sales and delivery teams to deliver campaigns on time and within budget, while identifying growth opportunities and improving the client experience.

You will be the primary contact for campaigns, build deep client understanding, shape recommendations, and support senior colleagues in

Qualifications

• Experience in agency / campaign / partnership delivery.
• Excellent organisational skills with strong attention to detail.
• Strong written and verbal communication skills, with the ability to build credibility with internal and external stakeholders.
• A collaborative team player who enjoys working across multiple departments.
• Client-focused, with a passion for delivering exceptional service and building long-term relationships.
• Strong problem-solving skills with a proactive and solutions-focused approach.
• Commercially aware, with an interest in understanding campaign profitability and client growth.
• Confident managing multiple priorities while remaining calm under pressure.
• Curious about emerging technologies and AI, with a willingness to embrace new tools that improve efficiency and campaign delivery.
• Resilient, adaptable and positive, with a desire to continually learn and develop.

Responsibilities

• Act as the primary point of contact for assigned campaigns and partnerships, building trusted relationships with clients and agencies.
• Develop a strong understanding of clients’ business objectives, challenges and opportunities, using this knowledge to shape recommendations and strengthen partnerships.
• Support senior team members in developing strategic client relationships and identifying opportunities for growth.
• Contribute to brainstorms and campaign ideation.
• Partner with Sales throughout the campaign lifecycle, contributing delivery expertise, campaign insight and commercial recommendations to support pitches, renewals and client growth.
• Manage the effective delivery of campaigns, ensuring deliverables meet client expectations while monitoring timelines, budgets, performance and risks.
• Lead campaign wash-ups and PCAs, capturing learnings and sharing recommendations with relevant stakeholders.
• Take ownership of campaign P&Ls monitoring profitability, invoicing and production costs with support from Senior Client Services Managers and HCS.
• Analyse campaign performance, client feedback and PCA insights to identify renewal, upsell and cross-sell opportunities.
• Present campaign insights clearly to internal and external stakeholders, using reporting and analysis to optimise current and future campaigns.
• Use AI tools and emerging technologies to improve efficiency, reduce administration and enhance campaign delivery, supporting appropriate adoption across the team.

Skills

Agency/campaign delivery

Organisational skills

Communication skills

Collaborative

Client-focused

Commercial awareness

Problem solving

AI curiosity

Resilient

Job description

Client Services Manager (up to £40,000)

Immediate is home to some of the biggest and most loved consumer brands in the UK, including Radio Times, Good Food and BBC Gardeners World magazine. Our trusted, quality content reaches millions of people a month across digital, print, video, podcasts, apps and live events.

We’re the destination for people looking to get more from the things they love. We’re here to inspire, fuel, encourage and educate.

Whether it’s the big things, or the little things; from reaching fitness goals to savouring good food, cultivating outdoor spaces, or enjoying the latest TV sensation – we help bring our audiences joy!

About the role

The Client Services Manager (CSM) manages a portfolio of medium-sized commercial partnerships, delivering exceptional client service from campaign briefing through to post-campaign analysis. Working closely with Sales and internal delivery teams, the CSM is responsible for building strong client relationships, delivering campaigns efficiently, identifying opportunities for future growth and continually improving the client experience.

As a Client Services Manager, you will:

• Act as the primary point of contact for assigned campaigns and partnerships, building trusted relationships with clients and agencies.
• Develop a strong understanding of clients’ business objectives, challenges and opportunities, using this knowledge to shape recommendations and strengthen partnerships.
• Support senior team members in developing strategic client relationships and identifying opportunities for growth.
• Contribute to brainstorms and campaign ideation.
• Partner with Sales throughout the campaign lifecycle, contributing delivery expertise, campaign insight and commercial recommendations to support pitches, renewals and client growth.
• Manage the effective delivery of campaigns, ensuring deliverables meet client expectations while monitoring timelines, budgets, performance and risks.
• Lead campaign wash-ups and PCAs, capturing learnings and sharing recommendations with relevant stakeholders.
• Take ownership of campaign P&Ls monitoring profitability, invoicing and production costs with support from Senior Client Services Managers and HCS.
• Analyse campaign performance, client feedback and PCA insights to identify renewal, upsell and cross-sell opportunities.
• Present campaign insights clearly to internal and external stakeholders, using reporting and analysis to optimise current and future campaigns.
• Use AI tools and emerging technologies to improve efficiency, reduce administration and enhance campaign delivery, supporting appropriate adoption across the team.

• Experience in agency / campaign / partnership delivery
• Excellent organisational skills with strong attention to detail.
• Strong written and verbal communication skills, with the ability to build credibility with internal and external stakeholders.
• A collaborative team player who enjoys working across multiple departments.
• Client-focused, with a passion for delivering exceptional service and building long-term relationships.
• Strong problem-solving skills with a proactive and solutions-focused approach.
• Commercially aware, with an interest in understanding campaign profitability and client growth.
• Confident managing multiple priorities while remaining calm under pressure.
• Curious about emerging technologies and AI, with a willingness to embrace new tools that improve efficiency and campaign delivery.
• Resilient, adaptable and positive, with a desire to continually learn and develop.

• A relaxed working environment with regular socials including a summer festival
• Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions
• 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
• Tailored training and development through both our inhouse learning platform and LinkedIn Learning
• A progressive and transparent culture focused on your development
• Flexible / hybrid working plus early finish Fridays
• Cycle to work scheme
• Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
• Competitive pension plans and Life Assurance
• A newly renovated modern office with lots of collaborative spaces

At Immediate, we pride ourselves on our open, inclusive, collaborative, and dynamic culture that empowers our people to thrive and give their best. We care deeply about our people, our local communities and the impact we have on the environment. Our active Diversity & Inclusion network, comprehensive well-being programs, and clear sustainability strategies reflect this commitment.

People are at the heart of our business and creating a diverse and inclusive working environment is important to us. Immediate is an equal opportunities employer. We’ll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We’re also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities.

Immediate is a place you can grow, be supported, and make a difference.