Client Services Manager

A fantastic opportunity has arisen for a highly personable and organised Client Services Manager to join a luxury healthcare clinic based in the heart of the West End. This is a client-facing role where you will be the key point of contact for the clinic’s high-net-worth and high-profile clientele, ensuring a seamless and first-class experience from start to finish. You will be part of a warm, dedicated, and professional team who are truly passionate about what they do. If you are someone who thrives in a premium service environment, has a sharp eye for detail, and loves creating smooth and enjoyable experiences for clients, please feel free to apply above!

This role is fully office-based, working Monday to Friday, and offers a salary of up to £35,000, depending on experience.

Who You Are

• Exceptionally organised and adaptable, with a proactive mindset
• Ideally experienced in working with HNW/UHNW clients (within healthcare, hospitality or luxury services would be a plus)
• An outstanding communicator – both written and verbal
• Calm under pressure and confident juggling multiple clients at once
• Friendly, polished, and professional in your approach

What You’ll Do

• Serve as the main point of contact for all clients assigned to you
• Communicate with clients via email and phone, ensuring timely and tailored responses
• Coordinate and manage client health assessment days
• Welcome and host clients in-person on the day of their visit
• Enter and maintain accurate client records in the practice database
• Oversee invoicing processes and liaise with the finance department as required

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