Client Services Manager

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SX3 Independent Claims Consultants is a consultancy dedicated to the insurance claims industry, offering claims management consultancy and audit services to the London market and general insurance sectors. They provide resourcing solutions such as candidate search, interim placements, mentoring, and career advice. With three service propositions - Audit and Review, Strategic Claims Consultancy, and Resource Services - SX3 stands out for its consultants' background in insurance claims management, delivering quick and cost-effective resources, and focusing on value-driven projects.

Role Description

This is a contract remote role for a Client Service Manager at SX3 Independent Claims Consultants. The Client Service Manager will be responsible for overseeing customer satisfaction, managing client services, utilizing analytical skills for data assessment, effective communication with clients, and delivering exceptional customer service on a day-to-day basis. This role can either be on a contract basis, part time or full time.

Key Responsibilities

1. Ensuring client projects are delivered on time, to the schedule, to scope, and within budget
2. Preparing and ensuring audit template accuracy for each project
3. Preparing and ensuring the accuracy of audit data analysis and case selection
4. Ensuring the technical expertise deployed on each project meets the needs of the scope and provides added insight for clients
5. Delivery of quality assurance to the client including engagement, data, timeliness, technical content, presentation, and scope delivery
6. Ensuring the accuracy of SX3 records in relation to hours scheduled/booked and costs of client projects
7. Leading the Project Team effectively

Qualifications / Experience

1. Minimum 15 years’ claims management experience
2. End to end claims process knowledge
3. Quality Assurance
4. Project management experience, ideally suitably qualified