Client Services Manager

Wasserman; Basingstoke; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global event management firm based in Basingstoke is seeking an experienced professional for client services and operations. You will manage event projects from start to finish, including budgeting, client management, and on-site coordination. The ideal candidate has at least 5 years of experience in event management, strong communication skills, and a proactive attitude towards project delivery. Join a dynamic team and help create unforgettable live events.

Qualifications

• Minimum of 5 years experience in event management.
• Strong communication skills in verbal and written forms.
• Ability to multi-task and manage several activities at once.

Responsibilities

• Manage the entire life cycle of prominent installs.
• Ensure that work meets objectives on time and to high standards.
• Assist with client budget management and project financial control.

Skills

Event management

Client management

Budgeting

Project planning

Communication skills

Problem-solving

Education

5+ years of work history in the UK

Fully UK driving License

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.

Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70+ cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com .

Job Description

WHAT YOU WILL BE DOING:

The role sits within our Client Services and Operations Teams at Wasserman Live, based in Basingstoke. You’ll be working as part of an experienced and dynamic team, primarily focused on an account with London Heathrow Airport

You will work across the entire life cycle of prominent installs, involved in every element of our event delivery from start to finish. Project planning across these installs is central to what we do, and you’ll also be involved in client management, budgeting, feasibility reviews and implementation, administration and project support, as well as operational delivery, on-site crew management and stakeholder liaison. You’ll also assist with organizing installation teams, to achieve ‘Right First Time’ installations that are within budget and adhere to all Health and Safety guidelines and procedures across the full spectrum of our clients and markets.

The job role will include tasks and responsibilities such as:

• Ensure that work produced meets all objectives set, is done on time and to the highest standard, and achieves the best possible results for the company and our clients.
• Assist in the development of creative ideas, undertaking research as requested to ensure they are possible to implement within specific parameters and budget.
• Take an active involvement in the research and feasibility of ideas generated.
• Supporting all operational and administrative functions to ensure each event is delivered efficiently.
• To assist with the day to day financial control of client budgets – including inputting into project and event budgets, pricing, supplier quotations, onboarding and payments.
• Project Management – ensuring project systems and procedures are setup and structured correctly, ensuring all relevant data is entered concisely and accurately onto Wasserman Live’s client management system.
• Compiling and writing client responses, presentations and reports.
• Management of artwork requests and client approvals.
• Coordination and management of staff and contractors on site during event delivery.
• Maintaining good communication and reporting throughout complete event lifecycle, including job sheets and schedules.
• Assisting with and feeding into the creation of risk assessments and method statements, taking responsibility for ensuring agreed health and safety processes are adhered to by the Wasserman team and by our suppliers/contractors.
• Liaising with other internal departments including Production, Studio and Operations.
• Feeding data into departmental review meetings, including quality and issue logging.
• Identifying opportunities for performance improvement and cost efficiencies.

THE SKILLS AND EXPERIENCE YOU NEED:

• You must be able to prove at least 5 years of work history in the UK (for LHR Permits)
• Fully UK driving License.
• Experience of event management and on-site delivery of projects preferable.
• Ability to multi-task - you will be working across a number of activities at the same time, delivering consistently high quality work to tight deadlines is key.
• Good communication skills across a variety of formats including verbal, written and presentational.
• A high proficiency of numeracy and literacy, including knowledge and capability to use MS Word, MS Excel, MS Powerpoint and MS Outlook.
• Ability to build and maintain strong working relationships with clients, suppliers and colleagues.
• Attention to detail across all areas of event delivery, demonstrating diligence and professionalism.
• Problem solving – excellent ability to problem solve, ability to identify risks and issues and come up with innovative solutions to resolve.
• Ability to meet challenges and quickly deliver workable solutions in demanding environments.
• Time management skills, working both independently and as part of a wider team.
• Ability to prioritise to meet challenging deadlines.
• Ability to take responsibility for your own work.
• Process driven and a proactive attitude to get projects right first time.
• Open to feedback from clients and colleagues, ability to reflect, review and learn
• Flexibility – willingness to work as a team, demonstrating a positive and proactive working attitude, supporting others and picking up a range of tasks when needed in order to adapt to the needs of the project/client. Juggling multiple projects simultaneously and managing your own priorities to deliver seamlessly for our clients.
• Ability to remain calm under pressure, demonstrating confidence and decision making qualities.
• Quick to learn and keen to develop, demonstrating curiosity and passion for our industry and clients.
• You will take pride in your work, remaining focussed, calm and motivated, and leading by example.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Welcome

Wasserman is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us.

20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture.

We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion — not only among our employees, but in how we serve clients and push the industry at large.

If this sounds like a place you’d like to work, let’s talk!

About Us

Wasserman is a global leader in sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide.