[Client Services] LiveChat - Lithuanian language support

Bybit; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fintech company in the United Kingdom is looking for a Customer Service Representative fluent in Polish. The ideal candidate should possess a bachelor's degree in a related field and have 2-4 years of experience in customer service, especially in frontline operations. Responsibilities include assisting clients via live chat and email, ensuring a smooth frontline operation, and managing inquiries. The role involves shift work, including weekends and public holidays.

Qualifications

• 2-4 years of customer service experience in frontline operations.
• Experience in financial institutions or fintech is advantageous.
• Ability to perform shift work including weekends and public holidays.

Responsibilities

• Assist clients on all inquiries via live chat or email.
• Ensure efficient and excellent customer service experience.
• Manage and follow up on inquiries/complaints of clients.

Skills

Customer service skills

Ability to understand customer needs

Strong communication in English & Polish

Team player

Education

Bachelor's degree in finance, economics, or mathematics

Diploma in business administration

Job description

Job description

Please note that Polish reading and typing is a must

Job Description:

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirement

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for numbers
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in English & Polish in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Please note that Polish reading and typing is a must

Job Description:

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirement

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for numbers
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in English & Polish in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)