Client Services Lead - eCommerce & Shopify Agency

JR United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading Shopify Premier Partner agency is seeking a Client Services Lead to manage a portfolio of high-growth eCommerce brands. The role involves client strategy, project oversight, and team coordination, requiring strong agency experience and a solid grasp of Shopify operations. Join a supportive team focused on delivering high-quality outcomes and building long-term client partnerships.

Benefits

Leadership role within a growing team

Smart, supportive colleagues

No corporate nonsense

London Bridge based office - 3 days a week

Qualifications

• 4+ years in a client-facing role within a digital or eCommerce agency.
• Experience managing a portfolio of brands and leading cross-functional teams.
• Strong understanding of Shopify and the wider DTC tech stack.

Responsibilities

• Own a portfolio of eCommerce clients, acting as their strategic and commercial lead.
• Oversee internal project teams ensuring delivery is on time and commercially sound.
• Help evolve client services processes and support hiring and mentoring of junior team members.

Skills

Client Leadership

Project Management

Communication

Commercial Acumen

Tools

Shopify

GA4

Klaviyo

Job description

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Client Services Lead - eCommerce & Shopify Agency, london

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Client:

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Location: London | Full-time | Superco.io

Role Overview

We’re looking for a commercially minded Client Services Lead to join Superco, a leading Shopify Premier Partner agency. This role is a step up from senior account management - designed for someone who combines client strategy, delivery oversight, and commercial instinct. You’ll be responsible for managing a portfolio of high-growth eCommerce brands, with project managers, account managers and specialists reporting to you.

The ideal candidate has agency experience, a strong grasp of Shopify and DTC operations, and a proven ability to lead multi-disciplinary teams to deliver value, not just output.

Key Responsibilities

1. Client Leadership & Relationship Management

• Own a portfolio of eCommerce clients, acting as their strategic and commercial lead
• Build trusted relationships with senior client stakeholders, providing clarity and confidence across workstreams
• Shape and prioritise roadmaps that align with business goals, from CRO and subscriptions to replatforming and retention
• Proactively surface risks, opportunities, and initiatives to deepen impact and account value

2. Project Oversight & Team Coordination

• Oversee internal project teams (PMs, developers, designers, marketers), ensuring delivery is on time, in scope, and commercially sound
• Lead weekly, monthly and quarterly account rituals: sprint planning, client comms, reporting, retrospectives, QBRs, and month end process.
• Liaise with our delivery lead to maintain delivery quality and commercial margin across each account
• Provide direction and escalation support to project managers and account execs

3. Strategic & Commercial Input

• Translate business needs into briefs and scopes that balance speed, quality, and value
• Review analytics and performance data to inform decisions and next steps
• Partner with internal leads on experimentation, A/B testing, and performance improvements
• Monitor budget vs. actuals and ensure clarity around retained hours, ad hoc billing, and change requests

Internal Process & People Development

• Help evolve client services processes, tooling, and reporting
• Support hiring, onboarding, mentoring and management of junior team members
• Contribute to resourcing and forecasting across your accounts
• Uphold delivery discipline and reinforce a client-first culture internally

Requirements

• 4+ years in a client-facing role within a digital or eCommerce agency
• Experience managing a portfolio of brands and leading cross-functional teams
• Strong understanding of Shopify and the wider DTC tech stack (Klaviyo, ReCharge, Rebuy, GA4, etc.)
• Confident managing project budgets, timelines, scopes, and stakeholder expectations
• Excellent written and verbal communication skills
• Commercially astute, with a track record of growing accounts and retaining clients

Desired Skills

• Shopify Plus or replatforming experience
• Understanding of CRO, email, retention, and lifecycle marketing
• Strong grasp of analytics, AOV/CVR/CLTV, and eCommerce KPIs
• Experience working with fashion, wellness, or lifestyle DTC brands
• Brand side experience is a plus

Why Superco?

Superco is a Shopify Plus agency that helps ambitious brands scale. We don’t do fluff - we care about outcomes, high-quality execution, and building long-term client partnerships. You’ll have real ownership, responsibility, and a seat at the table shaping how we deliver.

• Leadership role within a growing team
• Smart, supportive colleagues and interesting brands
• No corporate nonsense, just good work and growth
• London Bridge based office - 3 days a week