Client Services Host

JR United Kingdom; Stoke-on-Trent; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading workplace and facility management company is seeking a Client Services Host to ensure exceptional guest experiences at their unique location. Candidates should possess strong barista skills and a proven guest-focused approach, aligning with the luxury hospitality standard expected at 46 Park Lane.

Qualifications

• Ideally 5-star experience in boutique-style venues.
• Strong coffee-making skills essential.
• Willingness to take on varied tasks.

Responsibilities

• Meet and greet visitors professionally.
• Set up meeting rooms as required.
• Prepare barista-style coffee.

Skills

Barista skills

Guest-focused approach

Professional attitude

Adaptability

Education

Experience in luxury hospitality

Job description

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As part of the facilities team, we are the enablers who ensure every visit is memorable while keeping colleagues safe.

Diversity and inclusion, culture and community, learning and innovation are at the core of what we do.

Your empathy and naturally thoughtful approach toward clients, guests, and colleagues sets the tone for a unique and welcoming environment.

As a key member of the Park Lane and Westminster team, you will build deep site knowledge and take the lead in delivering solutions and innovative service enhancements.

We believe in creating a workplace where individuals can thrive, be themselves, and feel supported in their ambitions.

Job Description

As the Client Services Host, you will be a customer experience professional and a warm, engaging presence in the space.

You will ensure every guest is welcomed with genuine hospitality and receives an exciting, exceptional, and inspirational experience from arrival to departure.

You will also ensure that refreshment needs are delivered with style and professionalism, upholding the high standards that make 46 Park Lane a standout environment.

Your passion for service will shine through in every interaction.

Key Responsibilities

• Meet and greet visitors in a professional manner
• Set up meeting rooms as required
• Carry out general cleaning duties
• Assist with food plating and prep for external caterers
• Prepare barista-style coffee
• Handle cash transactions (Westminster site only)

Professional and Personal Competencies/Qualifications

• Experience in luxury hospitality (ideally 5-star, boutique-style venues)
• Strong barista skills – quality coffee-making will be tested at interview
• Proven guest-focused approach with excellent service standards
• Willingness to take on varied tasks and support the wider team
• Friendly, professional, and adaptable attitude

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [emailprotected]