Client Services Host

JR United Kingdom; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facility management company seeks a Client Services Host to provide exceptional customer experiences. Key responsibilities include welcoming guests and ensuring hospitality standards while upholding professionalism. The ideal candidate should possess barista skills and experience in luxury settings, contributing to a vibrant environment.

Qualifications

• Experience in luxury hospitality (5-star, boutique venues preferred).
• Strong barista skills – quality coffee-making will be tested at interview.
• Proven guest-focused approach with excellent service standards.

Responsibilities

• Meet and greet visitors professionally.
• Set up meeting rooms as required.
• Assist with food plating and prep for external caterers.

Skills

Customer Service

Barista Skills

Hospitality

Job description

Client Services Host

Location: London, W1K 1PW

Hours of work: 40

Contract Type: Permanent

As part of the facilities team, we are the enablers who ensure every visit is memorable while keeping colleagues safe.

Diversity and inclusion, culture and community, learning and innovation are at the core of what we do.

Your empathy and naturally thoughtful approach toward clients, guests, and colleagues set the tone for a welcoming environment.

As a key member of the Park Lane and Westminster team, you will build deep site knowledge and lead in delivering solutions and innovative service enhancements.

We believe in creating a workplace where individuals can thrive, be themselves, and feel supported in their ambitions.

Job Description

As the Client Services Host, you will be a customer experience professional and a warm, engaging presence in the space.

You will ensure every guest is welcomed with genuine hospitality and receives an exceptional experience from arrival to departure.

You will also ensure that refreshment needs are met with style and professionalism, upholding the high standards that make 46 Park Lane a standout environment.

Your passion for service will shine through in every interaction.

Key Responsibilities

• Meet and greet visitors professionally
• Set up meeting rooms as required
• Carry out general cleaning duties
• Assist with food plating and prep for external caterers
• Prepare barista-style coffee
• Handle cash transactions (Westminster site only)

Professional and Personal Competencies/Qualifications

• Experience in luxury hospitality (preferably 5-star, boutique venues)
• Strong barista skills – quality coffee-making will be tested at interview
• Proven guest-focused approach with excellent service standards
• Willingness to support varied tasks and the wider team
• Friendly, professional, adaptable attitude

The Company

ISS is a global leader in workplace and facility management, connecting people and places to improve the world of work. We understand every aspect of the user experience through close collaboration with our customers.

Our solutions, high standards, and caring people help our clients achieve their goals, whether in hospitals, innovative businesses, or airports. We are committed to responsible business practices and diversity.

We offer a challenging and rewarding career where everyone can develop and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be an inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.

If you have further questions about this role, please contact the Resourcing Team by emailing [emailprotected]