Client Services Executive - (12 month maternity cover)

Ramarketing; North East; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A progressive marketing agency in the North East of England is seeking a Client Services Executive for a 12-month maternity cover. You will support client relationships, coordinate with internal teams to deliver impactful marketing solutions, and ensure high-quality client service. Ideal candidates will have experience in dynamic environments, excellent communication skills, and a passion for client growth. This role offers a competitive salary and flexibility in working arrangements.

Qualifications

• Track record in prioritizing workloads effectively in dynamic settings.
• Experience in maintaining relationships in B2B or B2C contexts.
• Ability to communicate complex insights into actionable tasks.

Responsibilities

• Review client work to ensure alignment with briefs and quality standards.
• Build strong relationships to grow client accounts effectively.
• Support client meetings and internal collaboration.

Skills

Experience in fast-paced environments

Client relationship management

Excellent communication skills

Project management ability

Job description

Your Role...

As a Client Services Executive (12-month maternity cover), you will support the client services team in building and maintaining relationships with our life sciences clients. You will facilitate the delivery of world-class client work; liaising with multi-disciplinary teams to deliver innovative, results-driven marketing solutions to support clients in achieving their growth objectives. You will be a key point of contact for our clients, building trusted partner relationships to deliver growth across your client accounts.

Client Services key responsibilities...

Client work

• Review all client work to ensure its alignment with client briefs and internal quality standards.

• Provide an essential client voice to ensure briefs direct ramarketing’s client work.

• Participate in a range of client calls, including workshops, account reviews and briefs.

• Support in the development and delivery of integrated marketing plans, spanning a range of service propositions including digital, content, PR, and design.

• Collaborate with internal teams (content, digital, PR) to ensure seamless execution of campaigns, maintaining world-class standards.

Client Service

• Support the building of strong client relationships to nurture and grow your portfolio of client accounts.

• Support key client service activities for your client portfolio, including the development of integrated marketing strategies, account reviews and client meetings.

• Facilitate client meetings and workshops, offering sector and technical insight.

Growth Activity

• Partner with key client stakeholders, utilising your influence and persuasion skills to drive account performance.

• Demonstrate commercial thinking while ensuring the delivery of innovative, creative client work within your account portfolio.

Support Activities

• Support the wider client services team in a range of client activities, including meetings, reviews and briefs.

• Regularly monitor market intelligence and keep track of competitor movement and market situation.

• Maintain accurate client records and CRM updates to ensure efficient project tracking.

What’s Important to Us...

We are looking for an experienced marketing professional who thrives in a fast-paced, dynamic agency environment. Ideally, you will have developed the ability to build and sustain excellent client relationships, be comfortable in managing complex tasks and have a passion for delivering high-impact marketing solutions.

Key Requirements:

Track record

• Experience within a fast-paced working environment, with the ability to effectively prioritise workloads and tasks.

• Experience in building and maintaining excellent relationships within a B2B or B2C environment.

Relationship Management

• Excellent communication skills, with the ability to translate complex data/insight into meaningful actions.

• Ability to communicate complex messages to a range of stakeholders.

Project Management

• Ability to effectively manage and maintain communication ensuring your work is directed by client timelines and scopes of work.

• Ability to collaborate with cross-functional teams and deliver outstanding results in a collaborative environment.

Personal

• Passionate advocate for delivering growth for your clients.

• Constantly curious—approaching challenges and opportunities with curiosity to develop genuinely creative solutions for clients.

• Highly motivated by results and achieving goals, playing a key role in ambassadoring this approach to your wider team.

Why Ramarketing?

At Ramarketing, we prioritise our people and are committed to fostering an inclusive, supportive, and high-performing culture. We believe in creating a workplace where everyone can thrive, grow, and bring their authentic selves to work. Our core values—‘Have a go,’ ‘Be genuine,’ ‘Really care,’ and ‘Be canny’—guide everything we do, from how we collaborate to the world-class results we deliver for our clients.

Job title: Client Services Executive (12-month maternity cover)
Department: Client Services
Location: UK/CA
Role type: Full-time, Fixed-Term Contract (Hybrid and Remote options available)
Salary: £25,000 to £32,000 per annum / $35,000 to $45,000 per annum
Contract length: 12 months (maternity cover)
Application criteria: CV and Cover Letter/Video