Client Services Executive

Bluetree Group; Rotherham; On-site; GBP 26,000 - 33,000; Full time

Job summary

Join a dynamic and passionate team at a leading online printing company as a Customer Services Executive. In this role, you will be pivotal in enhancing the customer experience by guiding clients through their print-buying journey. The position offers a vibrant workplace where hard work meets fun, and your contributions will directly impact customer satisfaction and retention. With a supportive environment that values teamwork and personal growth, this is an excellent opportunity for those looking to thrive in customer service while enjoying a range of perks and benefits. If you are enthusiastic about helping others and eager to make a difference, this role is for you.

Benefits

Enhanced maternity/paternity package

Health cash plan

Long Service gifts

Discount/voucher schemes

Company pension

Quarterly team social events

Free on-site parking

Wellbeing support

Cycle to work scheme

Free fruit, snacks, and beverages

Qualifications

• Experience in customer service roles is essential for this position.
• Strong communication and time management skills are required.

Responsibilities

• Deliver world-class customer service via calls, chats, and emails.
• Guide customers through the online order process efficiently.
• Collaborate with production and sales teams to assist clients.

Skills

Customer service experience

Communication skills

Attention to detail

Time management

Proactive attitude

Team player

Ability to work under pressure

IT skills

Job description

We’re instantprint – the UK’s largest online printer and we have an exciting opportunity for a Customer Services Executive to join our passionate and dynamic Client Experience team.

You will be at the heart of our customer service and experience, guiding small businesses through the online print-buying journey and providing recommendations, and answering queries over the phone, email, and online chat. We are looking for professional, friendly, and approachable customer service advisors who can maximise client spending and offer a world-class experience.

We work hard, with pace and passion but we have a good laugh and don't take ourselves too seriously. We are a fast-paced and supportive team who get a kick out of helping customers buy print that makes them look amazing.

About the position

• This position is office based 5 days a week at our office in Manvers, Rotherham.
• Monday to Friday, 40 hours a week between 8am to 6.30pm on a rotating shift, also working 1 Saturday shift (4 hours) every 5 weeks.
• Salary between £26,208 - £32,240

The Role

• Answering client calls, chats, and emails in a manner that delivers world-class customer service.
• Helping customers navigate through the order process of our website; making every point of the journey as easy as possible.
• Influence sales through service. Providing a world-class client experience will keep our clients coming back.
• Contacting areas of production, studio, sales, or marketing to assist with any client order.
• Share customer recommendations with the wider instantprint team.
• Using client feedback and collaborating with other departments to improve the client journey.

Skills Required

• Previous experience of working within a customer-facing environment
• The ability to work under pressure to deadlines, whilst still working with precision and a high level of attention to detail
• A confident communicator, both face-to-face, over the phone, and via email
• The ability to work independently and have a proactive attitude.
• A desire to improve on your own knowledge.
• You will be a team player and complement our Client Services team.
• Effective management of your own time to deliver efficiency and effectiveness.
• High levels of accountability
• Excellent IT, Communication, and Presentation skills

What we can offer you

• Enhanced maternity/paternity package
• Health cash plan (after 3 months)
• Long Service gifts
• Discount/voucher schemes
• Company pension
• Quarterly team social events
• Free on-site parking
• Wellbeing support, including access to mental health support lines and personal skills workshops such as managing your money
• Cycle to work scheme
• Free fruit, snacks, and beverages in the Bluetree canteen
• Regular social events and team-building activities
• 22 days annual leave (plus bank holidays) and the opportunity to earn additional days, the longer you work here

The Company

Established in 2012, Bluetree Group is the UK’s largest online printer and exists to manufacture and sell high volume, premium products through investing in its highly skilled team as well as the latest technology.

In 2021, we acquired a luxury book printer, Kingsbury Press, branching out into the publishing industry and have aims of expanding into packaging solutions. In 2022 we were chosen as the printer for the Queen's Jubilee book.

Bluetree's combined office, production, and training facilities are in Wath Upon Dearne, which is close to Sheffield, Rotherham, Barnsley, and Doncaster. Our state-of-the-art 165,000 square foot facility is just a 15-minute drive from either the M1 or A1M and boasts ample free on-site parking, the facility is also located on a major bus route which is just a few minutes away from the train stations of Mexborough, Swinton, and Wombwell.

Once you walk through our doors, you realise that people are central to all our operations. It’s a place for curious and ambitious people at heart.