Client Services Executive

Ramarketing; Newcastle upon Tyne; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A dynamic marketing agency in Newcastle upon Tyne seeks a Client Services Executive to manage client relationships and deliver innovative marketing solutions. The role offers hybrid work options and a salary between £25,000 and £32,000 per annum, requiring experience in relationship management and strong communication skills.

Qualifications

• Experience in a fast-paced working environment.
• Ability to build and maintain relationships in B2B or B2C.
• Strong communication skills to translate data into actionable insights.

Responsibilities

• Facilitate delivery of client work and maintain relationships.
• Review client work for alignment with briefs.
• Collaborate with internal teams for campaign execution.

Skills

Excellent communication skills

Relationship management

Project management

Job description

Your Role...

As a Client Services Executive, you will support the client services team in building and maintaining relationships with our life sciences clients. You will facilitate the delivery of world-class client work; liaising with multi-disciplinary teams to deliver innovative, results-driven marketing solutions to support clients in achieving their growth objectives. You will be a key point of contact for our clients, building trusted partner relationships to deliver growth across your client accounts.

Client Services key responsibilities...

Client work

• Review all client work to ensure its alignment with client briefs and internal quality standards.




• Provide an essential client voice to ensure briefs direct ramarketing’s client work.




• Participate in a range of client calls, including workshops, account reviews and briefs.




• Support in the development and delivery of integrated marketing plans, spanning a range of service propositions including digital, content, PR, and design.




• Collaborate with internal teams (content, digital, PR) to ensure seamless execution of campaigns, maintaining world-class standards.

Client Service

• Support the building of strong client relationships to nurture and grow your portfolio of client accounts.




• Support key client service activities for your client portfolio, including the development of integrated marketing strategies, account reviews and client meetings.




• Facilitate client meetings and workshops, offering sector and technical insight.

Growth Activity

• Partner with key client stakeholders, utilising your influence and persuasion skills to drive account performance.




• Demonstrate commercial thinking while ensuring the delivery of innovative, creative client work within your account portfolio.

Support Activities

• Support the wider client services team in a range of client activities, including meetings, reviews and briefs.




• Regularly monitor market intelligence and keep track of competitor movement and market situation.




• Maintain accurate client records and CRM updates to ensure efficient project tracking.

What’s Important to Us...

We are looking for an experienced marketing professional who thrives in a fast-paced, dynamic agency environment. Ideally, you will have developed the ability to build and sustain excellent client relationships, be comfortable in managing complex tasks and have a passion for delivering high-impact marketing solutions.

Key Requirements:

Track record

• Experience within a fast-paced working environment, with the ability to effectively prioritise workloads and tasks.




• Experience in building and maintaining excellent relationships within a B2B or B2C environment.

Relationship Management

• Excellent communication skills, with the ability to translate complex data/insight into meaningful actions.




• Ability to communicate complex messages to a range of stakeholders.

Project Management

• Ability to effectively manage and maintain communication ensuring your work is directed by client timelines and scopes of work.




• Ability to collaborate with cross-functional teams and deliver outstanding results in a collaborative environment.

Personal

• Passionate advocate for delivering growth for your clients.




• Constantly curious—approaching challenges and opportunities with curiosity to develop genuinely creative solutions for clients.




• Highly motivated by results and achieving goals, playing a key role in ambassadoring this approach to your wider team.

Why Ramarketing?

At Ramarketing, we prioritise our people and are committed to fostering an inclusive, supportive, and high-performing culture. We believe in creating a workplace where everyone can thrive, grow, and bring their authentic selves to work. Our core values—‘Have a go,’ ‘Be genuine,’ ‘Really care,’ and ‘Be canny’—guide everything we do, from how we collaborate to the world-class results we deliver for our clients.

Job title: Client Services Executive (12-month maternity cover)
Department: Client Services
Location: UK/CA
Role type: Full-time, Permanent (Hybrid and Remote options available)
Salary: £25,000 to £32,000 per annum / $35,000 to $45,000 per annum
Application criteria: CV and Cover Letter/Video