Client Services Executive

Platinum Resourcing (UK) Ltd; Henley-on-Thames; Hybrid; GBP 27,000; Full time

Job description

Our client, a global training consultancy based in Henley on Thames, is seeking a Client Services Executive.

Due to exponential growth, this is an exciting time to join a growing team. Salary £26,400 per annum plus £3,600 tax-free annual bonus as well as a 5% annual bonus.

Working hours: Monday to Friday, 9 am - 5 pm, with 4 days working in the office and Fridays working from home.

You will be supporting the Directors and Associates in the delivery of workshops across the globe. This role must proactively support them in everything they might need, as well as managing the Operations end-to-end process.

Responsibilities:

1. Support the Client Services Director on cross-functional business improvement projects.
2. Manage and lead internal operational projects, with potential for external project management responsibilities over time.
3. Manage pre-communication with delegates, ensuring a seamless onboarding experience.
4. Set up and distribute links and communications for virtual programs.
5. Organise and maintain program content, including setting up SharePoint files and arranging printing.
6. Pack and arrange delivery/collection of program materials for face-to-face programs.
7. Book travel and flights for facilitators with a view to driving efficiencies, reviewing policy.
8. Secure program timings with key client contacts and coordinate program setup with facilitators.
9. Manage expense processes ensuring correct coding for accurate billing.
10. Maintain and update delegate details in shared databases, tracking program progress.
11. Oversee timesheet submissions for programs.
12. Handle vendor setups and invoicing processes.
13. Review expenses and profitability post-project and suggest remedial actions where needed.
14. Gather and consolidate program feedback for continuous improvement.
15. Obtain case studies and testimonials from clients.
16. Ensure facilitators have access to relevant dashboards.
17. Manage translation of materials and liaise with internal or external design teams as needed.

About you:

1. Proven commercial operational experience.
2. Intermediate project management skills.
3. Strong organisational skills with the ability to manage multiple projects simultaneously.
4. Excellent communication skills, both written and verbal, with the ability to build and maintain strong client relationships.
5. Strong problem-solving skills with a continuous improvement mindset.
6. Excellent time management with the ability to prioritise workload effectively and respond to all queries in a timely manner.
7. High proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and familiarity with CRM/project management tools.
8. Ability to work autonomously and collaboratively within cross-functional teams.
9. Strong attention to detail and commitment to delivering high-quality work under tight deadlines.
10. Ability to thrive in a fast-paced environment and manage tight deadlines.
11. Excellent attention to detail and ability to multitask.
12. A team player with strong collaboration skills.
13. Resilient, with the ability to remain calm and focused under pressure.