Client Services Director - (experiential agency)

Majorplayers.co.uk; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading talent agency in London seeks a Client Services Director to manage a production team and deliver world-class experiences for global brands. The role involves developing business strategy, overseeing project delivery, and fostering team performance with a hybrid work model offering flexibility. Ideal candidates will have senior leadership experience in experiential events and strong financial acumen.

Benefits

Full benefits package

Hybrid working (3 days in office)

Qualifications

• Proven leadership in experiential, live events, or brand activations.
• Working at a senior leadership level.
• Deep understanding of creative and production workflows.

Responsibilities

• Lead the client services function, managing producers and project teams.
• Oversee project delivery, client satisfaction, and operational excellence.
• Foster team performance through mentoring and collaboration.

Skills

Senior leadership

Experience in experiential events

Strategic thinking

Team management

Financial fluency

Job description

Client Services Director - (experiential agency)

My client is on the lookout for an exceptional Client Services Director to lead a production team from their Central London based offices. You'll play a pivotal role in delivering world-class experiences for global brands, managing events and experiential projects, building strong client relationships, and leading a multidisciplinary team.

Key Responsibilities:

• Lead the client services function, managing producers and project teams
• Oversee project delivery, client satisfaction, and operational excellence
• Develop and implement business strategy
• Work with the SLT to drive account growth, business development, and strategic planning
• Lead new project proposals and high-profile pitches
• Foster team performance through mentoring, collaboration, and innovation
  
  

Skills & Experience:

• Working at a senior leadership level
• Proven leadership in experiential, live events, or brand activations
• Deep understanding of creative, production, and delivery workflows
• A confident communicator and strategic thinker with strong commercial acumen
• Experienced in managing teams and driving performance across multiple accounts
• Financial fluency: budgets, billing, forecasting, and profitability tracking

Salary & Benefits:

• £80-100K DOE + full benefits package

Location:

• Central London
• Hybrid working, 3 days in office.

If you would like a confidential chat about this role or your next career move, then please get in contact with me: DD: [phone] or connect via LinkedIn: linkedin.com/in/sereenashienmar

Major Players are the UK's leading marketing and creative talent agency, and over the last three decades we've consistently championed our people and communities. As a proud B Corp, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.

We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/