Client Services Director - Experiential

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Client Services Director to lead their Client Services team in London. This pivotal role involves nurturing client relationships, driving business growth, and collaborating with creative teams to deliver bespoke experiences for high-profile clients in retail and fashion. If you have a proven track record in client management and a passion for creating exceptional experiences, this is your chance to join a renowned agency and shape its future. Embrace the opportunity to make a significant impact in a vibrant and innovative environment.

Qualifications

• Multiple years of experience in professional client relationship management.
• Proven track record of managing high-value accounts and driving growth.

Responsibilities

• Forge strong relationships with senior clients through meetings and events.
• Manage a team of Account Directors and Managers, providing guidance.

Skills

Client Relationship Management

Leadership Skills

Communication Skills

Budget Management

Strategic Planning

Job description

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Client Services Director - Experiential, London

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Client:

Major Players

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

d1bd65b832e0

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Major Players are working alongside a renowned creative agency to recruit a Client Services Director into their London based offices to lead the Client Services team across experiential and content. This agency specialises in bespoke experiences for retail, fashion and sportswear clients.

Are you ready to join an award-winning, industry-leading agency? We're seeking a Client Services Director to be the linchpin of our client's interactions and drive business growth.

As the Client Services Director, you'll report directly to the Managing Director and serve as the primary interface between our agency and our clients. Your role will be pivotal in selling new ideas and solutions, nurturing client relationships, and enhancing the agency's offerings.

Responsibilities:

• Forge strong relationships with senior clients through in-person meetings, shared insights, and industry events.
• Collaborate with the Account and Project management teams to develop creative solutions for prospective and existing clients.
• Identify growth opportunities within our client portfolio and tailor our services to meet their evolving needs.
• Develop strategies and proposals independently, with a focus on driving growth.
• Directly manage a team of Account Directors and Managers, providing guidance and support.
• Motivate and inspire the account team through regular one-on-one sessions and team meetings.
• Identify growth opportunities within existing accounts and pursue new business opportunities.

Requirements:

• Multiple years of experience in professional client relationship management.
• Proven track record of managing high-value accounts and driving growth.
• Experience working with luxury fashion or streetwear brands.
• Experience working with in Experiential Activations and Content Creation.
• Ability to plan and strategise at a senior level.
• Strong leadership and team management skills.
• Excellent communication skills, both written and verbal.
• Detail-oriented with strong budget management skills.
• Familiarity with creative processes and digital platforms.
• Ability to read and interpret sales performance metrics.
• Flexibility to attend evening events and travel as needed.

Join us in shaping the future of our agency and delivering exceptional experiences for our clients. Apply now and be a part of our dynamic team!