Client Services Director

SheerLuxe Ltd; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

SheerLuxe Ltd in London is seeking an experienced Client Services Director to lead delivery of commercial partnerships and shape how we work across the business. You will oversee project management and event teams, ensure campaigns are delivered to the highest standard, and drive improvements in client experience, processes and cross-functional collaboration.

This full-time role based in SW London requires a people-focused leader who thrives in a fast-moving media environment and can align

Responsibilities

• Lead, mentor and develop our project management teams, setting the standard for exceptional client service and campaign delivery.
• Own the client delivery function across the business, ensuring every commercial campaign is delivered seamlessly, on time and to an exceptional standard.
• Establish best-in-class client service principles and ways of working, continually raising the standard of delivery across the business.
• Partner with the commercial team during the pre-sale process, ensuring proposals are commercially strong, operationally achievable and aligned with available resources.
• Review and refine commercial responses, proposal decks, PCAs and campaign documentation to ensure they are client-first, strategically compelling and operationally robust.
• Act as the senior operational lead on our largest and most complex commercial partnerships, providing guidance, oversight and escalation support throughout campaign delivery.
• Own campaign kick-offs, ensuring objectives, deliverables, timelines, ownership and client expectations are clearly aligned from the outset.
• Work closely with teams across SL to create seamless cross-functional ways of working.
• Oversee workflow, resource planning and prioritisation across the creative team, ensuring projects are allocated effectively and deadlines are consistently met.
• Lead post-campaign reviews, identifying learnings, improving processes and ensuring insights are embedded into future campaigns.
• Introduce new tools, systems and automation that improve efficiency, collaboration and campaign delivery.
• Build strong relationships across the business, acting as the operational bridge between commercial, studio and creative.
• Champion a culture of continuous improvement, encouraging teams to challenge existing processes and identify smarter ways of working.
• Act as the senior escalation point for campaign delivery, resolving issues quickly while maintaining exceptional client relationships.

Job description

SHeerLuxe is hiring: Client Services Director

SheerLuxe is looking for an experienced Client Services Director to lead the delivery of our commercial partnerships and help shape how we work across the business.

This role will work across our commercial, paid social and studio teams and will be responsible for ensuring every commercial campaign is delivered to the highest standard, while continually improving our processes, client experience and ways of working.

Leading our team of project managers and event project managers, you'll create a culture of exceptional client service, operational excellence and accountability. You'll also work closely with our commercial team to ensure campaigns are strategically sound, operationally viable and brilliantly executed from pitch through to completion.

We're looking for someone who thrives in a fast-moving media environment, enjoys bringing teams together and has a passion for delivering best-in‑class work for clients.

ABOUT THE ROLE

• Lead, mentor and develop our project management teams, setting the standard for exceptional client service and campaign delivery.
• Own the client delivery function across the business, ensuring every commercial campaign is delivered seamlessly, on time and to an exceptional standard.
• Establish best-in‑class client service principles and ways of working, continually raising the standard of delivery across the business.
• Partner with the commercial team during the pre-sale process, ensuring proposals are commercially strong, operationally achievable and aligned with available resources.
• Review and refine commercial responses, proposal decks, PCAs and campaign documentation to ensure they are client‑first, strategically compelling and operationally robust.
• Act as the senior operational lead on our largest and most complex commercial partnerships, providing guidance, oversight and escalation support throughout campaign delivery.
• Own campaign kick‑offs, ensuring objectives, deliverables, timelines, ownership and client expectations are clearly aligned from the outset.
• Work closely with teams across SL to create seamless cross‑functional ways of working.
• Oversee workflow, resource planning and prioritisation across the creative team, ensuring projects are allocated effectively and deadlines are consistently met.
• Lead post‑campaign reviews, identifying learnings, improving processes and ensuring insights are embedded into future campaigns.
• Introduce new tools, systems and automation that improve efficiency, collaboration and campaign delivery.
• Build strong relationships across the business, acting as the operational bridge between commercial, studio and creative.
• Champion a culture of continuous improvement, encouraging teams to challenge existing processes and identify smarter ways of working.
• Act as the senior escalation point for campaign delivery, resolving issues quickly while maintaining exceptional client relationships.

ABOUT YOU

You’ll be:

• An experienced client services, commercial operations or project management leader within media, publishing, agency or branded content.
• An exceptional people manager with experience leading and developing high‑performing teams.
• Passionate about delivering an outstanding client experience and raising operational standards.
• Commercially minded, with a strong understanding of how operational excellence supports revenue growth and long‑term client relationships.
• Experienced managing complex, integrated commercial campaigns across editorial, social, video, events and talent.
• Highly organised, with exceptional attention to detail and the ability to balance multiple priorities.
• A confident leader who enjoys bringing teams together, influencing stakeholders and driving collaboration across departments.
• Calm under pressure, solutions‑focused and comfortable making decisions in a fast‑paced environment.
• Passionate about improving processes, introducing structure and creating scalable ways of working.
• An excellent communicator who builds trust with colleagues, clients and senior stakeholders alike.
• Someone who thrives on delivering exceptional work while continuously looking for opportunities to improve how things are done.

START DATE: TBC

LOCATION: This role will be based in our SW London office. This role cannot be carried out remotely.

SheerLuxe is committed to being an equal opportunities employer. Individuals are selected and treated on the basis of their merits and abilities without regard to age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Unfortunately, due to the high number of applications we receive, we are only able to respond to those successful in proceeding to the second stage of our recruitment process.