Client Services Director

BJM Recruitment; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

BJM Recruitment is working with a specialist marketing effectiveness consultancy to appoint a Client Services Director in London. This senior, client-facing role leads high-profile client engagements within Marketing Mix Modelling (MMM) and translates technical findings into commercial insights.

You will manage senior stakeholder relationships, mentor analysts, oversee P&L and drive growth opportunities, while collaborating with leadership to expand services and improve delivery.

Qualifications

• 5+ years of management experience within Marketing Mix Modelling (MMM).
• Background in marketing effectiveness, econometrics or MMM within a media agency, consultancy or similar environment.
• Extensive experience managing senior client relationships and complex projects.
• Track record of leading, mentoring and motivating teams.
• Strong presentation and communication skills, with the ability to explain technical concepts to non-technical audiences.
• Experience with revenue management, account growth and/or P&L responsibility.
• Commercial and entrepreneurial mindset, with an interest in developing new services and growing client relationships.

Responsibilities

• Lead and manage large-scale, high-profile client engagements.
• Build strong relationships with senior client stakeholders and manage expectations throughout project delivery.
• Lead, mentor and support the development of a team of analytical and technical professionals.
• Oversee project delivery, ensuring work meets client requirements and agreed briefs.
• Translate complex technical modelling and analytical findings into clear, commercially relevant insights.
• Manage client accounts, revenue and P&L responsibilities.
• Identify opportunities to grow existing accounts and develop new client offerings.
• Work collaboratively with senior leadership and operational teams to support business growth and delivery.
• Help improve processes, services and ways of working across the client offering.

Skills

MMM experience

Management

Client relationships

Leadership

Job description

Location: London

Working pattern: Hybrid – 2 days in the office (you can pick which days) & 3 days working from home

Job type: Full-time, Permanent

We're working with a specialist marketing effectiveness consultancy looking to appoint an experienced Client Services Director to lead high-profile client engagements and play a key role in the continued growth of its Marketing Mix Modelling (MMM) offering.

This is a senior, client-facing position for someone who combines strong technical knowledge of marketing effectiveness and econometrics with the ability to lead teams, build lasting client relationships and manage complex projects.

You'll work with major clients, navigate competing stakeholder priorities and ensure projects are delivered to a high standard, while helping identify opportunities to develop new services and grow existing accounts.

The Role

• Lead and manage large-scale, high-profile client engagements.
• Build strong relationships with senior client stakeholders and manage expectations throughout project delivery.
• Lead, mentor and support the development of a team of analytical and technical professionals.
• Oversee project delivery, ensuring work meets client requirements and agreed briefs.
• Translate complex technical modelling and analytical findings into clear, commercially relevant insights.
• Manage client accounts, revenue and P&L responsibilities.
• Identify opportunities to grow existing accounts and develop new client offerings.
• Work collaboratively with senior leadership and operational teams to support business growth and delivery.
• Help improve processes, services and ways of working across the client offering.

We're looking for someone who brings a combination of technical expertise, commercial awareness and strong leadership skills.

You'll ideally have:

• 5+ years' management experience within Marketing Mix Modelling (MMM).
• A background in marketing effectiveness, econometrics or MMM within a media agency, consultancy or similar environment.
• Extensive experience managing senior client relationships and complex projects.
• A track record of leading, mentoring and motivating teams.
• Strong presentation and communication skills, with the ability to explain technical concepts to non-technical audiences.
• Experience with revenue management, account growth and/or P&L responsibility.
• The confidence to work autonomously, take initiative and manage competing priorities.
• A commercial and entrepreneurial mindset, with an interest in developing new services and growing client relationships.

What's on Offer?

• Salary of £65,000–£90,000, depending on experience.
• Hybrid working, with two days in the London office (you can pick the days!) and three days from home.
• The opportunity to work on large-scale, high-profile client projects.
• A senior leadership position with scope to influence client delivery and the development of the wider offering.
• The opportunity to lead and mentor a team while contributing to commercial growth.

All applications will be handled confidentially.