Client Services Coordinator - Mandarin Speaking

AHK Group Ltd; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global consultancy firm in Liverpool is seeking a Mandarin speaking Client Services Coordinator. The ideal candidate will provide exceptional customer service, manage client inquiries, and build strong client relationships. A solid understanding of administration and Microsoft Office, alongside an ability to communicate effectively, is essential for success in this role. The position offers a competitive salary and benefits package including pension and life assurance.

Benefits

Pension

Life assurance

Employee assistance program

Qualifications

• Excellent customer service skills with clients and knowledgeable in client relationship building.
• Ability to communicate effectively both verbally and in writing.
• Experience with administration tasks is beneficial.

Responsibilities

• Handle client inquiries and manage communication professionally.
• Develop strong client relationships and maintain a professional image.
• Prepare management information and reports using IT skills.

Skills

Client liaison skills

Interpersonal skills

Time management

Problem-solving

Attention to detail

Microsoft Office

Education

GCSE grade A-C in English Language, Maths, and Science

Job description

Alfred H Knight is looking for a Mandarin speaking Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients in a professional, accurate, and efficient manner. You must have excellent time management skills, administration experience, and client relationship-building capability to be successful. The ability to identify and solve problems is vital, as well as being able to work independently and prioritise tasks.

About the role:

• Good Client liaison skills, presenting a professional image and able to develop sound Client relationships.
• Good interpersonal skills with the ability to communicate (verbally/written) and liaise professionally at all levels within and outside of the Company.
• Team player with dignity and due respect for colleagues.
• A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
• Excellent organisation with good attention to detail and accuracy.
• A proactive approach working from own initiative.
• IT Literate: Competent with Microsoft Office packages and confident in preparing management information and reports.
• Administration experience is advantageous.
• Ability to work under pressure and work to tight deadlines.

Required Qualifications:

• GCSE grade A-C or equivalent in English Language, Maths, and Science.

Required Languages:

• Mandarin.

About the company:

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.