Client Services Coordinator

BSI; Milton Keynes; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading business improvement company in Milton Keynes is seeking a Client Services Coordinator to manage client data and invoicing while ensuring a high standard of service delivery. This position offers a hybrid work model, competitive benefits, and opportunities for professional growth. The ideal candidate will have excellent data management skills and experience working in a regulatory environment.

Benefits

27 days annual leave

Paid sick leave

Health insurance

Pension plan with company contribution

Flexible working hours

Learning and development opportunities

Qualifications

• Excellent attention to detail.
• Ability to communicate effectively with clients.
• Familiarity with regulatory environments.

Responsibilities

• Create and maintain client master data.
• Manage invoicing for the technical teams.
• Ensure quality control during certificate release.
• Plan and prioritize tasks according to customer needs.
• Collaborate with multiple internal teams.

Skills

Excellent data management and organization skills

Experience in invoicing and query resolution

Ability to effectively communicate at all levels

Computer literacy

Ability to plan and prioritise tasks

Experience from a regulatory background

Tools

Windows

Excel

Word

SAP

Darwin

Pointglobal

Job description

Social network you want to login/join with:

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Client:

BSI

Location:

Milton Keynes, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

439d15e20aef

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

We exist to create positive change for people and the planet. Join us and make a difference too!

Milton Keynes office-hybrid

About the role

Our Client Services Coordinator (CSC) Team within Regulatory Services (RS) is looking for a Client Services Coordinator who services a global client base of internal and external clients; creates, manages and maintains the master client data; completes the end-to-end delivery of set up and maintenance of client certification requirements; and works alongside the technical team to deliver as per regulatory and business requirements.

Responsibilities:

• Create and maintain client master data. Adhering to process rules, regulatory framework and applying best practice you will create/maintain client data across all RS schemes such as ISO 13485, regulation and directive.
• Manage invoicing for the technical teams.
• Manage invoice credits, queries and deliver resolutions.
• Maintain accurate system scheduling and job creation.
• Deliver Certificate Release – final quality control review step pre issuing the certificate to the client.
• Manage client cancellation/suspension/refusal/Withdrawal process in collaboration with the technical team and adhering to EUDAMED guidelines.
• Plan, prioritise and deliver work according to customer need and SLA’s.
• Communicate across multiple teams and stakeholders within RS to effectively deliver required service such as – Sales, Technical Specialists, Finance, Darwin, Planning, Project Coordinators and Operation Project Managers.

To be successful in the role, you will have:

• Excellent data management and organization skills, with exceptional attention to detail.
• Experience in invoicing and query resolution.
• Ability to effectively communicate at all levels of the business internally and externally.
• Computer literacy and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. SAP, Darwin, Pointglobal.
• Ability to plan and prioritise tasks according to importance to the client and business needs.
• Experience from a regulatory background, similar role or work experience would be beneficial.

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays,health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, parental leave, adoption leave, compassionate leave,paid bereavement leave, learning and development opportunities,and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Do you believe the world deservesexcellence?

We are proud to be the business improvement company for other organizations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, andengage with our global organization all while having fun doing great work.BSI is a community where everyone can thrive.

#LI-DNI

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.