Client Services Coordinator

BambooHR; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Informed Sources, une entreprise technologique dynamique en pleine expansion, recherche un Client Services Coordinator pour rejoindre son équipe à Richmond, Londres. Dans ce rôle, vous serez essentiel pour maintenir des interactions de qualité avec les clients, gérer des données et assurer la satisfaction client. Vous aurez l'occasion de contribuer à des projets variés tout en évoluant dans une atmosphère de start-up propice à la croissance professionnelle.

Qualifications

• Excellentes compétences en communication écrite et verbale.
• Capacité à gérer plusieurs demandes simultanément.
• Approche orientée client et compétences en analyse.

Responsibilities

• Maintenir des interactions de haute qualité avec les clients.
• Assurer la qualité des données et la performance des travailleurs.
• Participer à l'amélioration des processus opérationnels.

Skills

Propreté

Multitâche

Capacité d'adaptation

Attention aux détails

Compétences interpersonnelles

Approche orientée client

Education

Compétences en communication écrite et verbale

Tools

Microsoft Office

Job description

Informed Sources, a dynamic technology company experiencing rapid expansion, is seeking a Client Services Coordinator and team members to play a pivotal role in building our local presence in Richmond, London UK. Situated conveniently to many modes of transport, our Richmond office offers an exciting opportunity to join a friendly and forward-thinking global company. . . at the START UP phase for the region!

Are you someone who thrives in a fast-paced environment with diverse responsibilities? Do you possess the ability to hit the ground running? Join our Australian SME with a global footprint and take ownership of your role where you can truly make a difference. While embracing the start-up atmosphere in the UK, you’ll follow established procedures and systems developed in other countries.

As a Client Services Coordinator, or team member you'll be instrumental in maintaining high-quality interactions with clients and remotely located workers. Using your exceptional interpersonal skills, you'll ensure the quality of our data, the performance of our workers, and overall customer satisfaction remain paramount, whether communicating over the phone or through virtual platforms like Teams.

As a key member of our UK client services team, you'll have the opportunity to contribute your ideas and directly impact operational processes, leading to improved outcomes. You'll be exposed to a wide array of projects and business objectives, providing valuable experience in a role that fosters professional growth.

While we don't expect candidates to possess every skill listed, our ideal candidate will demonstrate:

• “Ownership” mentality - the ability to manage tasks and responsibilities efficiently, particularly during high workload periods.
• Proficiency in Excel and keen attention to detail.
• Strong multitasking abilities, including handling high-priority tasks and calls with ease.
• Composure and the ability to remain calm under pressure.
• A positive attitude that contributes to a collaborative team environment.
• Self-motivation and the capacity to work independently as well as part of a team.
• Willingness and aptitude to learn new concepts and skills.
• Confidence in raising concerns and proposing solutions to team members and managers.
• Quick adaptability to new systems, including familiarity with in-house software solutions (experience with accounting and invoicing systems is a plus).
  
  

Your qualifications should include:

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple requests simultaneously and prioritise effectively.
• A customer service-oriented approach.
• Proficiency in navigating computer systems, including Microsoft Office suite.
  
  

We are seeking engaging and trustworthy individuals with a mature outlook, staff who are people-focused and thrive on the challenges of contributing to an expanding and evolving business committed to operational excellence.

If you're ready to showcase your talents in a role that empowers you to excel, apply now!

As we are looking for a range of experience and capabilities, please indicate your current salary expectations and we will be sure to develop a package to attract the very best of candidates.

To apply, please include your resume and a 1-2 page cover letter outlining your skills and experience.

About Informed Sources:

Informed Sources is a market leader in providing independent and timely marketplace data and software solutions of the highest quality. With continuous expansion into new markets worldwide, we value commitment, integrity, and teamwork. If you're driven by success and thrive in a culture of continuous improvement, we invite you to join our passionate and experienced international team.

www.informedsources.com

All candidates must have permanent working rights in the UK.

No agency referrals will be accepted at this stage.