Client Services Coordinator

Artemis Human Capital; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A professional services company in Belfast seeks a Client Services Coordinator to provide exceptional support and build relationships with clients. Key responsibilities include managing member inquiries, coordinating benefits, and maintaining accurate records. Ideal candidates should possess excellent communication and organizational skills, with proficiency in Microsoft Office. The role offers a competitive salary, benefits, and a hybrid working model after probation.

Benefits

Enhanced pension

Generous annual leave

Private health care

Professional development opportunities

Qualifications

• Proven experience in an administrative role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise multiple tasks.

Responsibilities

• Act as the first point of contact for member enquiries.
• Coordinate delivery of member benefits and services.
• Maintain accurate member records compliant with GDPR.

Skills

Communication skills

Organisational skills

Attention to detail

Proactive approach

Tools

Microsoft Office

Job description

Client Services Coordinator
Belfast
Permanent, Full-Time
Competitive + Benefits

Our client is an established, reputable business in the professional services sector. They are seeking a highly organised and service-driven Client Services Coordinator to join their warm and welcoming team. This is an excellent opportunity for someone with strong communication skills and a commitment to delivering an exceptional experience for clients.

This role is ideal for a candidate who thrives in a professional environment, enjoys building relationships, and takes pride in ensuring clients receive timely, accurate and proactive support.

Key Responsibilities

• Acting as a first point of contact for member enquiries, ensuring prompt, professional responses via phone, email and in person.
• Coordinating the delivery of member benefits, services and communications.
• Supporting the planning and delivery of workshops, events and activities for clients.
• Maintaining accurate member records, ensuring all data is up to date and compliant with GDPR.
• Assisting in the production and distribution of newsletters, updates and internal and external communications.
• Working closely with internal teams to ensure a seamless experience for clients.
• Handling feedback, queries and concerns with professionalism and discretion.
• Supporting projects and initiatives designed to enhance client engagement and satisfaction.

Skills & Experience Required

• Proven experience in an administrative role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise multiple tasks.
• High level of attention to detail and accuracy in record-keeping.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• A proactive, solutions-focused approach with a commitment to service excellence.

Personal Attributes

• Professional, approachable and confident in dealing with stakeholders at all levels.
• Positive attitude with a willingness to go the extra mile.
• Adaptable and able to work effectively in a fast-paced environment.
• Discreet and respectful when handling confidential information.

What’s on Offer

• Competitive salary and benefits package.
• Enhanced pension.
• Generous annual leave entitlement.
• Private health care.
• Hybrid working after probationary period.
• Professional development and training opportunities.
• Supportive and collaborative working culture.

For further information please contact Kelsey at Artemis Human Capital.