Client Services – Consultant / Remote / £24-27k

Creative Scotland; Northern Ireland; Remote; GBP 24,000 - 27,000; Full time

Job summary

A digital design agency is looking for a Client Services Consultant to support arts and heritage clients. The role involves communication with clients, managing inquiries, and coordinating between teams. Candidates should have arts sector experience and excellent communication skills. This position offers a salary of £24-27k, flexible hours, and a fully remote working environment.

Benefits

35 days holiday a year

Private healthcare package

Professional development opportunities

Flexible hours

Climate Action Workforce involvement

Qualifications

• Strong problem-solving skills with a positive attitude.
• Ability to manage multiple priorities and projects.
• Comfortable working with diverse teams and clients.

Responsibilities

• Serve as a primary contact for client enquiries.
• Collaborate closely with the Strategy Director and Client Success Manager.
• Act as a liaison between clients and design/development teams.

Skills

Experience working in arts or cultural sectors

Experience with Tessitura and/or TNEW

Experience with content management systems

Excellent communication skills

Excellent time management

Job description

Supercool

Deadline: 24 August 2025 at 23:59

Help us to make life easier for some of the UK's leading arts, cultural, and heritage organisations

Salary: £24-27k depending on experience
Location: Home-working (UK only)
Job type: Permanent, full-time (35 hours a week), flexible hours
Apply by: Sun 24 Aug

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Supercool is a digital design agency – we craft websites for arts, cultural, and heritage organisations.Due to an internal promotion, we're growing our friendly Client Services team.

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IS THIS YOU?

You’re a tech-savvy arts, culture and heritage fan who enjoys solving problems. You have a positive, can-do attitude when faced with complex problems, and love the satisfaction of finding smart solutions. You’re a doer who likes to get stuck-in and make sure things are finished well.

You’re comfortable balancing your time between short day-to-day tasks and longer-term projects. You have excellent time management skills and feel comfortable managing multiple priorities, with the flexibility to shift priorities as needed.

You enjoy working with a variety of people – including clients (with varying levels of tech know-how!), project managers, designers, and web developers.

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JOB SUMMARY

One of the first points of contact for client enquiries that come in by phone and via the Support Centre, you'll work closely with the Strategy Director, Client Success Manager, and other Client Services Consultants. You’ll also be the link between our clients and the Development and Design teams.

For the full job description, see our website.

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SKILLS + EXPERIENCE WE'RE LOOKING FOR:

> Experience working in or with the arts, cultural, or museum sectors
> Experience of working with Tessitura and/or TNEW
> Experience using content management systems and/or working in a digital marketing role
> Excellent communication skills, with the ability to communicate clearly with colleagues and clients – both verbally and in writing
> Willingness to ask questions when you're unsure – whether that's requesting more detail from a client, or asking a colleague for help
> Excellent time management
> Confidence to work efficiently and effectively without close supervision

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SALARY + BENEFITS

> £24-27k depending on experience
> Fully-remote working
> Flexible hours
> 35 days holiday a year, plus …
> Additional holiday for long service after 2 years
> Private healthcare package
> Professional development opportunities
> Work with clients in the charitable sector
> Be part of a Climate Action Workforce
> A welcoming working environment

Location: All Scotland ,England, Wales, Northern Ireland

The deadline is Sunday 24 August 2025 at 23:59.

TAGGED:
Audience Development / Crafts / Dance / Design / Digital Technology and Games / Education / Equalities / Film / Festivals / Music / Scots / Theatre / Traditional Arts / Visual Arts / Young People (aged 0 to 25) / Literature and Publishing / Cultural Tourism / Cultural Policy / Participatory Practice