Client Services Consultant

JR United Kingdom; Maidstone; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in workforce management is seeking a Client Services Consultant based in the UK. This full-time role involves facilitating service delivery and managing essential client relationships while maintaining high standards of operational efficiency. The successful candidate will bring excellent communication skills and a critical thinking mindset, contributing to the success of Magnit's operations and client satisfaction.

Benefits

Competitive benefits package

Opportunities for growth and development

Corporate volunteering support

Qualifications

• 3+ years of experience in staffing operations, HR/recruiting, or customer service preferred.
• Strong communication skills to connect effectively across all organization levels.
• Customer-oriented with a self-motivated, critical thinker stance.

Responsibilities

• Deliver Magnit’s services efficiently and manage client relationships.
• Meet with hiring managers to qualify requisitions and empower suppliers.
• Resolve issues related to workers, managers, and agencies.

Skills

Communication

Customer Service

Critical Thinking

Education

Bachelor’s degree

Job description

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Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role

*THIS IS A FULL TIME POSITION BASED IN THE U.K ONLY*

The Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s MSP services to our clients. Located in the UK this position will work closely with vendors, client hiring managers, and Magnit’s cross-functional teams, utilizing our award-winning software, e-tips to ensure smooth service delivery.

What You Will Do

• CSC is responsible for the day-to-day delivery of Magnit’s services

• Facilitate the fulfillment of temporary requisitions through Magnit’s systems and efficiently manage the relationship/interaction of staffing desk suppliers and managers

• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success

• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

• The CSC must maintain quality client service and day to day operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work

• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently

• Implement new processes or enhance current processes to strengthen efficiencies

What You Will Need

• A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude!

• Bachelor’s degree is preferable

• 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred

• Strong communication skills with the ability to connect effectively across all layers of the organization

What Magnit will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package. Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team.

To see a complete list of our open career opportunities please visit https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.