Client Services - Capital Markets

JR United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Services Representative to enhance client relationships in the dynamic financial markets. This role is pivotal as the first point of contact for institutional clients, providing exceptional support and ensuring a seamless onboarding experience. The ideal candidate will possess a strong understanding of financial products and demonstrate excellent communication and problem-solving skills. Join a firm that values professional growth and offers a supportive culture, competitive salary, and numerous benefits including performance-based bonuses and career development opportunities. If you are passionate about finance and technology, this role is a perfect fit.

Benefits

Performance-based discretionary cash bonus

Discretionary stock grant

Career development and training opportunities

Group Life Assurance

Income Protection

Above statutory annual leave

Company-paid daily lunch

Private Medical Insurance

Dental Plan

Cycle-to-work scheme

Qualifications

• 1-2 years of experience in a client-facing role at a global financial institution.
• Strong knowledge of financial markets including Equities, Options, Futures, and FX.

Responsibilities

• Resolve trade-related queries and manage relationships with institutional clients.
• Conduct client training and support market research initiatives.

Skills

Equities knowledge

Options knowledge

Futures knowledge

FX markets knowledge

Client-facing experience

Communication skills

Problem-solving skills

Proficiency in German

Proficiency in French

Education

University degree or higher

Job description

Social network you want to login/join with:

Client Services - Capital Markets, London

Location: London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

9

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Context / Company Info:

• A leading financial services firm is seeking a Client Services Representative to join its London team.
• They’re a prominent online broker that provides trading access to experienced traders across global markets.
• The company is part of a global financial services group with significant equity capital.
• Their ethos is to deliver exceptional client services while continuously expanding its product and service offerings.
• The culture within the firm is supportive and they encourage professional growth through mentoring programs, enhanced training, and professional qualifications.

Role:

• The Client Services Representative will serve as the first point of contact for institutional clients, including banks, hedge funds, financial advisors, and brokers.
• This role involves providing outstanding support to ensure a seamless onboarding experience and the maintenance of strong client relationships.
• Success in this role will require someone who is a self-starter with strong communication and problem-solving skills and a passion for financial markets and technology.

Responsibilities:

• Resolving trade-related queries, including order entry and execution issues.
• Escalating high-level issues to relevant stakeholders.
• Managing relationships with key institutional clients.
• Contributing to platform and process enhancements.
• Conducting client training and supporting market research initiatives.

Qualifications / Skills Required:

• Strong knowledge of Equities, Options, Futures, and FX markets.
• Experience in international settlements or clearing operations (preferred but not required).
• University degree or higher.
• 1-2 years of experience in a client-facing role at a global financial institution (exceptional candidates with relevant knowledge will also be considered).
• Proficiency in German or French is advantageous.

Work Schedule & Location:

• Monday – Friday, 8 AM – 5 PM
• Office Location: London, UK
• Competitive salary, based on experience.
• Performance-based discretionary cash bonus scheme.
• Discretionary stock grant.
• Career development and training opportunities.
• Group Life Assurance and Income Protection.
• Above statutory annual leave, increasing with service.
• Company-paid daily lunch and healthy snacks (office-based days).
• Access to Private Medical Insurance, Dental Plan, and Health Cash Plan (including dependents, post-probation).
• Corporate events, season ticket loans, and cycle-to-work scheme.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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