Client Services Associate | Leading Hedge Fund

Metis Search; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the finance sector is seeking a highly motivated Client Services Associate for their London office. This pivotal role involves serving institutional clients, supporting onboarding, and providing detailed performance analytics. The ideal candidate will have 3-6 years experience in client service or investor relations, a relevant degree, and strong communication skills to thrive in a fast-paced environment.

Qualifications

• 3-6 years of experience in a client service or investor relations role, ideally in a Multi-Strategy Hedge Fund.
• Strong academic background in Finance, Economics, or Business.
• High proficiency in Excel; familiarity with CRM tools and reporting platforms is a plus.

Responsibilities

• Primary point of contact for institutional clients and consultants.
• Support onboarding of new investors, coordinates with internal teams.
• Prepare and deliver client reporting, performance analytics, and commentary.

Skills

Communication

Interpersonal Skills

Organisational Skills

Attention to Detail

Analytical Skills

Education

Degree in Finance, Economics, Business, or related field

Tools

Excel

CRM tools

Tableau

Job description

The Role:

Our Client is seeking a highly motivated and detail-oriented Client Services Associate to join our London office. This is a high-impact, client-facing role that sits at the intersection of investor relations, operations, and analytics. You will work closely with portfolio managers, legal, compliance, and operations teams to deliver exceptional service to our institutional clients.

Key Responsibilities:

• Serve as a primary point of contact for institutional clients and consultants
• Support the onboarding of new investors, including documentation and coordination with internal teams
• Prepare and deliver regular and ad hoc client reporting, performance analytics, and investment commentary
• Assist with due diligence requests and RFPs/RFIs
• Maintain and update CRM systems and investor records
• Monitor and resolve client inquiries in a timely, accurate, and professional manner
• Collaborate with compliance and legal to ensure regulatory and contractual obligations are met
• Coordinate logistics and materials for client meetings, roadshows, and events

Qualifications:

• 3-6 years of experience in a client service or investor relations role ideally within a Multi-Strategy Hedge Fund, however any Hedge Fund background will be considered.
• Strong academic background; degree in Finance, Economics, Business, or a related field
• Exceptional communication and interpersonal skills
• High proficiency in Excel; familiarity with CRM tools, Tableau, or other reporting platforms is a plus
• Strong organisational skills and a sharp attention to detail
• Ability to thrive in a fast-paced, high-performance environment
• Knowledge of hedge fund structures, performance metrics, and institutional client needs is advantageous